Sharon H.
Need more instruction for using Aqua Outto EMS Pelvic Floor Trainer
I bought Aqua Outto EMS Pelvic Floor Trainer from the recommendation of a YouTuber. I thought it would be an easy using product, but I felt a little bit disappoint after I got the product. First, when I got it, it only contained Japanese manual, so I had to get English version from the web site. From website, it seems having more than English to choose, but it seems it will end up in English only. Second, the instruction in English is so simple, I wish I could get a video demo on how to use it. I learned from the YouTuber, she suggested for people age over 50, it better to select strong stimulation levels to get better treatment, but your instruction didn’t say anything about stimulation levels. This is a device to release people’s uncomfortable, hope you can provide more instruction for people to get better result after using it. I also like you put some video in YouTube, so we can get better idea on how to use it.
Response from MYTREX GlobalDec 11, 2025
Dear Sharon, Thank you for your honest review. We sincerely apologize for the frustration caused by the language barrier and the lack of detailed instructions. We are taking your feedback very seriously, and our customer support team will be reaching out to you directly to assist. As some of our products can be more technical to use, we always recommend contacting our support team first if you encounter any issues. You can reach us directly at [email protected], and we will gladly provide personalized guidance and clarify any questions regarding stimulation settings. Additionally, we are currently in the process of developing comprehensive video tutorials and improving our user manuals to ensure a smoother experience for all customers. We truly appreciate your feedback, as it helps us improve our products for users like you. Thank you again for bringing this to our attention. Sincerely, MYTREX Global Team