MytickettrackerReviews of mytickettracker.com

Worst company ever! I called almost every week as Coachella got closer because I didn't hear anything from them! At first it said the tickets will be mailed to me then 2 weeks before they were going to be at the festival. I needed to sell my tickets to another person so no one wanted to buy them because it sounded so sketchy. Thank goodness someone did but I called MTT again to see where the location was and I didn't find out until the day before. On the day of, the person I sold the tickets too went to the location which was a hotel and the tickets weren't there. I had to three way call MTT and the seller to realize that the tickets have to be picked up from another person. The communication was horrible and the tickets were $250+/ticket. Worst experience ever.

250% markup GOUGING ! I believe in a fair market mark up , every one deserves a profit but this is BAD. I will never use my ticket tracker again.

Absolutely misleading, period. Unacceptable fees not disclosed at time of purchase. I will not use this service again. Repeat customers they will not earn with this business model.

keeping you in the lurch till the nth hour, bad service.

Fees implemented at the very last time. No possibilty to cancel my order

Full agree with all the negative reviews below. This is a faceless company that is not working iin the best interests of their consumer. Truly wish I had read these reviews before I searched for tickets but I actually assumed I was in the Lincon Center box office site (confusing website representation) when purchasing. I ended up purchasing 3 tickets in what I thought was rows S, R & O when it was actually SRO acronym for Standing Room Only for a cost of just under $400 for tickets with a face value of $75 total. When I called to change the ticket for seating - was willing to accept that as my only option in a bad mistake - and I had two children with me and show was 3hrs! They would not let me change and said “ I don’t know how to say this, know it’s not you, but it’s because people buy our tickets and sell them on” really!!! They were very unhelpful, no customer service and no way to know exactly who this company is when you try to dig deeper. Lincon Center was really helpful - should have made sure I got their official site. They say they see this all the time and really felt sorry for what I had gone through but have no power to stop these guys but it directly affects their business and their customer satisfaction. I have started a complaint with my credit company, complained in the Better Business BBB, would be interested in working with anyone else who feels this is an outrageous business model preying on consumers.Not for myself so much as to avoid others who will come along and fall into this trap. Hardworking, honest people deserve hardworking, honest companies to deal with and this is not one of them! I don’t usually bother to write reviews even when I feel the service or goods were poor but this company is operating under daylight robbery. DO NOT FALL into their trap!

Really awful customer service. Just called them to see how I may be able to upgrade my tickets and was given a really unhelpful and cold response. Woman on the other end didn't even provide suggestions like "try reselling your tickets here". She was just bitter. Their service charge was ridiculous. I regret using this service and wish I just bought from ticket master directly. I called them and I got such a friendly, helpful person on the line. Although there was nothing he could do, he offered wonderful suggestions and was empathetic to the situation.

Is there a way to leave no stars? Honestly I have been a customer service manager for 11years with a fortune 500 company and by all means this is the worse customer service I have ever experienced. Not being able to resolve the issue is one thing but to disregard any willingness to help is unacceptable. Explain the process and company guidelines that's fine but at no time is it acceptable to display such a lack of respect. I wish I had Travis's last name so that I can file a more formal complaint against him.