Kelly
HORRIBLE experience
HORRIBLE experience. I bought tickets for the Nutcracker to take my Mom for a holiday gift (I was flying across the country to take her) and a week later, the company sent me an email saying that they messed up and can no longer fulfill my purchase but they will upgrade my seats at no cost. I assumed that they were simply offering me an upgrade and when I asked to see those seats, I saw that there was a bar obstructing them and asked to just keep what we had. They then replied a day later that they were no longer available (this was at 8:22am) and they would like to offer me the new section they had mentioned previously. A few minutes later (8:26am) they emailed me again saying that they no longer had those tickets available either. Moments after that, they proceeded to CANCEL my tickets without ever mentioning that this was a possibility. WHY would it even be a thought in my mind that tickets could be canceled a week after purchase? The possibility of having these canceled was never mentioned in a single email. I then had to purchase new tickets that were farther away from the stage, for more money. When I purchased those, they told me that this could happen again... so does that mean they could decide to cancel these tickets yet again? Yes. How are you supposed to plan for events when they just give away your tickets days after purchase. It doesn't really get much worse than this. Horrible experience all around