Pete M.
GenX/Pfas and 1,4 Dioxane Testing
I live in Wilmington, NC and have been dealing with contaminated water from the Cape Fear River (thank you Chemours) since we moved here 5 years ago. Recently, our water provider completed an R-O plant installation connected to 5 virgin wells to provide clean drinking water free of contaminates. I ordered 2 kits - 1,4 Dioxane and GenX/Pfas to ensure that the new water source had not been contaminated by the forever chemicals that Chemours had been releasing into the river for who knows how long. The 1st test (1,4 Dioxane) results came back within the provided turn time. However, the 2nd test (Pfas/GenX) took significantly longer than projected when I signed up for the test. I spoke with customer service who were very accommodating and helpful, but rather ineffective in getting the results from the lab which was in Wilmington, NC about 20 mins from my home. I was so annoyed with the excuses and delay after delay that I finally got the owner of the Simply Safe company involved who moved the testing up to an expedited level. I was told the reason for the lengthy delay was the significant backlog countrywide for this forever chemical test. No one could tell me why they don't advise customers of the long delay or why an updated completion date isn't provided. Communication from the lab to customer service to the end user is HORRIBLE! The estimated completion date provided on the website should reflect reality, not a standard calculation. Other than this issue, I am satisfied with the results.