Lately there has been a number of issues - site was down for at least two weeks. Now the points redeem feature is not working. Reported this on 02/07/18 and still waiting for a reply despite chasing this up via email.
RW
Richard W.
Now beyond a joke!
I've had a few payouts but over the last month, they have been a disaster. As others have said, you don't get credited for surveys completed. Now the redeem feature doesn't work for the points you have managed to collect.
Two ideas. Firstly report them to the Direct Marketing Commission by email. Secondly, bombard them with phone calls to their UK office on 02078961900 and insist on speaking to a manager. That's if they answer the phone, which is a rarity in itself!
Worth getting any money you're due and then dumping them, I feel?
FR
Francesco R.
Per un po' il sito ha funzionato ma da…
Per un po' il sito ha funzionato ma da nove mesi non ricevo più nulla.vergognoso se non avete sondaggi chiudete il sito
FL
floh007
Seiten laufen nicht oder nur schleppend
Selten Loginmöglichkeiten, da Seiten nicht laufen. Fragen werden nicht oder unrichtig beantwortet. Kaum Verständnis für den Kunden. Schuld, dass Umfragen nicht laufen, wird meist dem Kunden zugeschoben. Fragen brechen ab oder laufen nicht.
LS
Lewis S.
Site crashed for weeks, points never paid out, account disabled TWICE!
About two weeks ago the site crashed. Around the same time my google account got hacked by someone in North Korea, this 'might' just be a coincidence, but seemed suspicious to me. I had just completed a FOUR HOUR survey for 1,000 points and had approx 250 points on my account at the time. The site remained 'under maintenance' sending me to this strange message for the next approx 10 days. When the site did come back online, it claimed to not recognise my email address as having an account with them, which is total BS.
I messaged them to try to resolve this, got fobbed off, told it have been dealt with (nothing was resolved), continued to message them about it, continued getting fobbed off. So I caved in and set up a brand new account with them, asking that my points I had earned previously be put on this new account, again heard nothing after 5 days. I did a couple more surveys for approx 75 points each, none of the points appeared on my account.
I gave it another few days then tried to log in, now my account is listed as 'deactivated' - sent them a final message telling them I'd had enough and to send me £15 via paypal as I had approx 1400 points I'd earned and so had earned enough for £10 and nearly enough for £15. I felt they should give me the remaining points as an apology and just send me £15 to my paypal for all the agro - as at this point I've given up with the site and just want the money I had earned.
I honestly am not expecting to ever see this money I earned. I'll update however and will raise the star level by one star IF they have the decency to send me a paypal payment.
This has been a VERY bitter experience for me! As it stands I would suggest you avoid this company at ALL costs as frankly atm is seems like one big SCAM!
As I said in the event they do the honorable thing and pay me the £15 into my paypal then I WILL come back here and raise the rating by ONE star and acknowledge they did the right thing at the end of this review!
BG
Barbara G.
Mai adatta
Mai adatta, ho provato più volte a partecipare ad un sondaggio ma non risulto mai adatta cosa che non accade così spesso con gli altri panel... non perderò altro tempo.
SM
Susanna M.
Pannello serissimo
Non fidatevi di quello che ha scritto Gennaro, io sono iscritta da anni ho riscosso tantissimi premi. Ci vuole tempo per accumulare i punti e tanta pazienza. Ma non è assolutamente una truffa, l'unico pannello truffa dei 14 ai quali sono iscritta è Hiving, quello evitatelo come la peste, ma My Survey è serissimo, propone il sondaggio sul Personal Routine (chiedono i prodotti per l'igene personale utilizzati nel corso di una settimana) è un sondaggio lungo ma danno circa 700 punti. Fidatevi sono iscritta da circa 5 anni
MR
Melanie R.
hopeless- ten days or more and they…
hopeless- ten days or more and they still say the systems are down due to maintainence
Have they gone bust? Sounds like it