My Supplement StoreReviews of mysupplementstore.com

4.22,355 reviews
Personal Care
10116 W 191st St, Mokena, Illinois

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My Supplement Store

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About My Supplement Store

MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.

My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: mysupplementstore.com
Website: mysupplementstore.com
Category: Personal Care
Location: Mokena, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 20% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Justin “the mad mick” M.

Mar 30, 2023

I’m only gonna point out the bad things because everything else is perfect with this company, their products, and their services.

(Bare with me because I’m only going for the bad things here) So for starters, unless the customer pays for literally any other type of shipping other then the free one offered, they will wait for, at the least, 10-12 days before SW ships it to them. It’s almost as if they are punishing the customer for not paying for faster shipping instead of taking the free option. Second, the prices can be kinda high compared to several other supplement websites I’ve cross referenced with. SW does however offer some rather useful and cost worthy discounts and coupons so if your lucky enough to be able to use them before they expire, which doesn’t take long keep in mind, then they can make your purchase significantly lower. Lastly, and I saved this one for last due to the fact that I’m not 100% sure on this one, it seems like trying to get any type of refund on a product is going to be a bit of a pain in the ass. It looks like it’s gonna be one of those situations where your gonna have to find someone you can actually speak with person to person before you’ll get any type of help with this service.

Response from My Supplement StoreMar 30, 2023

Hi Justin - Thanks for the information above. I did review your purchase. You did order on Sunday with our free shipping option, and it shipped out on Wednesday. We have had quite a few associates in our warehouse sick lately, which is why the delay. We just hired more staff, as it is our goal to have all orders shipped same or next day. It also looks like your package was delivered on the 17th, so it was only two days in transit, which is great. With our pricing, we are an authorized retailer of all our brands, and many have us stick to a MAP pricing structure. We always abide by this when we can. There are many un-authorized retailers out there that don't, so this is normally when you will find cheaper prices. We do try to do sales quite a bit when approved by our manufacturer's. With refunds/returns, you just need to call, email or chat with us live to initiate a refund/return. Not that tough to do. We are looking at other solutions to make this even easier, but most of the time, customers want to be able to conversate with a live person. Hope this helps and again we appreciate the feedback. It only helps us provide better service.

About My Supplement Store

My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: mysupplementstore.com
Website: mysupplementstore.com
Category: Personal Care
Location: Mokena, Illinois
Listed on Five Star Index: 2026