Matthew D.
A+ product shipped fast
A+ product shipped fast
Response from My Supplement StoreAug 10, 2022
Thanks so much!

MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Matthew D.
A+ product shipped fast
Response from My Supplement StoreAug 10, 2022
Thanks so much!
James V.
Service wasn't bad but I was a 1st time buyer , and I had to be the one to reach out to why I haven't received my order only to find out there was a problem. I ordered a product that was on sale , and the web site had it listed as still being in stock. when I called they said it was sold out , and they were not sure they were getting anymore. So I was a little sad so they told me that if I wanted the product still then I would have to pay more which was a surprise to me I have never had that happen to me where the sale price wasn't honored. So I wanted the product so I payed the difference. They told me because I payed difference that they would throw a bunch of free samples in with my order. Guess what I did get any free samples. I'm going give them a 2nd chance , and hopefully it will be much better then the 1st.
Response from My Supplement StoreAug 8, 2022
Hi there. I do sincerely apologize for the inconvenience. We appreciate you giving us a second chance.
Paul
Good place to buy ur products u guys have good deals get ur order fast & u guys r very helpfully & easy to work with
Response from My Supplement StoreAug 4, 2022
Thanks so much!
Sole A.
The customer service is simply top notch 👍🏻
Response from My Supplement StoreAug 4, 2022
Thank you! We are so glad to hear that!
CC
My order was received quickly and and the customer service was very helpful.
Response from My Supplement StoreAug 4, 2022
Glad to hear! Thanks!
Robyn W.
The customer service was exceptional! I'll forever be a loyal customer.
Response from My Supplement StoreAug 4, 2022
Glad to hear that! Thank you!
jonathan O.
ordered a single item monday morning, just one. messaged their chat service to ensure that their processing was still 1 to 2 business days, and they confirmed; so i went ahead and paid for expedited shipping to get it friday or saturday at the latest. so today, monday the following week, i reach out because not only have i not received the item, but i don't even having shipping confirmation. reach out again...they'll get back to me in 24 to 48 hours. no answer on the phone, chat service is "down". threaten to do a charge back on my credit card...and what do you know! they are now available to assist! the item had not shipped yet and they could not tell me when it would....i canceled the order and because of how easy they made it to cancel is the only reason they get two stars. i would not order from this place. once upon a time, they were probably awesome....but that doesn't seem to be the case any more.
Response from My Supplement StoreJul 18, 2022
Hi there. I sincerely apologize for the delay in communication. It looks like the product you ordered was out of stock at the time you place the order which caused the delay in shipping. I do sincerely apologize for any inconvenience this may have caused.
Alexander M.
Horrible packaging process, and horrible customer service. My order was missing items when i received it, i wrote the company to tell them that a their mistake and the sent me a the wrong item again. So i called to tell them that they sent me the wrong item and told me they would send out the right item this time but i need to pay for the item that they sent to me wrong before i could receive my correct item! So they wanted me to pay for their mistake before i could get my item that cost way more. How could anyone trust a company like this. Horrible service would not recommend using this company
Response from My Supplement StoreJul 18, 2022
Hi there. I sincerely apologize for the delay and inconvenience this may have caused.