My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store reviews

2,355 approved reviews, newest moderated first

Cherie Q.
Oct 7, 2016
Bad customer service
When my product did not come, I called the phone number provided, waited on hold, being forced to leave a message after that and not have anyone return my call and it's been over a month now.
Response from My Supplement StoreOct 11, 2016
Hi - We see your package was delivered on Sept 21st according to tracking. Did you not receive it? We check our messages daily, and never received one for you. If there was a problem with your order please call us anytime 8am to 5pm CT. Thank you.
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Greg D.
Oct 6, 2016
Quick and accurate
My order shipped fast and I received exactly what I ordered.
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Amanda B.
Oct 5, 2016
Shipping time was unusually long
It took at least a week longer to recieve my shipment from this website compared to bestpricenutrition.com.
Response from My Supplement StoreOct 6, 2016
When you placed your order, it stated "Ships Out in 2-3 Business Days". This was due to it being a brand new product. Usually when you place an order, it ships out same day, but this was was on a back order status. We do apologize for the confusion, but this is why the order took longer to deliver.
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Samantha
Oct 3, 2016
Fast Shipping
The company itself ships fast and buying was a breeze. I'm not satisfied with the results of the OxyElite purchase though.
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Hugo J.
Oct 3, 2016
excellent customer service
excellent customer service
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William C.
Oct 2, 2016
Out of stock process only hiccup
Easy to use site. Good prices, great selection. No shipping errors yet - used this site off and on for years. Sorry to gripe, but you're asking for it with all these emails to get me to review. I ordered my new staple protein (Allmax all whey), and expected it by the end of the week - shipping has always been consistent. However, it costs just under $50, and I wanted the free shipping, so I added a cheap bottle of melatonin. The day I was expecting shipment (3 days after order), I got an email saying the melatonin was back ordered (even though the site said it was in stock), and asked if I wanted to wait longer or refund the melatonin. I say if you don't have it, don't allow the customer to order it. If it's a timing thing, you still know you don't have it the day you fill the order. That's the day to email the customer, not 3 days later. Honestly, the site is very good!
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philip D.
Oct 1, 2016
My Supplment store
Had to wait too long for product...after sending out.....i had to wait another week...after product had a week already...Very Poor.
Response from My Supplement StoreOct 3, 2016
Hi Philip - I looked into why this order took so long. I noticed you purchased a product on Saturday, Sept 17th, so we received your order on Monday (we are closed on the weekend). The product you ordered ships out in 1-2 business days. This is why it didn't ship out until Sept 21st. 95% of our products ship out same day, but because you purchased an item that doesn't ship out for 1-2 business days, it took a little while longer to receive. Sorry about the confusion.
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I.Rushdan
Sep 30, 2016
Awesome prices, discounts, and decent shipping.
This is my second purchase that I have made from Mysupplementstore and I can say that there is a good reason why I always come back here for quality products. Their prices are competitive and sometimes unbeatable! I have had no real problems with them the shipping is usually within a week except when an item is on backorder there is to be some delay. The only small problem that I have is that I was supposed to receive a free Allmax shaker bottle with my order of creatine and it did not come. Nor did anyone respond to my email. Eh... Can't win them all as long as I got what I actually paid for. That's the only thing that stuck out with me. Other than that everything is perfect.
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