My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store Reviews | Read Customer Reviews of mysupplementstore.com

My Supplement Store reviews

2,355 approved reviews, newest moderated first

Customer
Dec 1, 2016
Waiting to be refunded
I ordered the wrong product so I returned it. I am waiting to be refunded. Customer service was very pleasant and informative though.
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Mallie W.
Nov 30, 2016
Bad customer service
I ordered 13 days ago and haven't received my order yet. I've called customer service twice and still no news on where it's at. I'd like to find out where my stuff is. I spent a lot and still nothing.
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LH P.
Nov 29, 2016
Bad customer service
The items were shipped to a previous address that was stored on the website. When I realized this I contacted customer service and they didn't offer to resend a package to the correct address or credit my account anything. I couldn't imagine putting in an incorrect billing and shipping address considering I've purchased through them in my current address which I've been at over a year. To see if it was a website error on their end I was correct, even after putting in my address upon checkout it defaulted to my old address. I'll never order from this company again, error on their end they failed to recognize and unhelpful customer service.
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Judy
Nov 28, 2016
Failed to Honor Published Price
Promotion email stated purchasing product for $24.95 price for Black Friday through Sunday. Provided discount codes showed "not valid" when ordering. Called customer service and was told email price was an error and they refused to honor the $24.95 stated price in their own promotion email. Every legitimate and honest business knows that you honor the price posted, even when it's an error. You just lost a long time customer.
Response from My Supplement StoreNov 28, 2016
Hi - Yes this was an error on our part. It stated two prices in our email. $24.95 and $27.95. We will be calling you to give you the price we made in error. We do apologize and hope you will continue to shop with us.
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Ceasar
Nov 28, 2016
no communication
Order was cancelled and never shipped with no reason provided
Response from My Supplement StoreNov 28, 2016
Hi - We looked into this order and our order system flagged it as fraud. 99% of the time it is correct, but sometimes it does miss some orders. Please call us and we will be happy to place the order for you and give you a discount as well for the confusion. Just ask for Nelly. Again...we do apologize for the confusion.
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Alec D.
Nov 26, 2016
Quick easy transaction and very fast delivery
I have used this sight multiple times because it is quick and easy. They offer complete package for any prohormone you need.
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Timothy G.
Nov 23, 2016
What's with the long delivery?
I'm sure the products will be great, but twice they changed the delivery date for my order and what was supposed to be a 3-5 day delivery time turned into a 3 week wait.
Response from My Supplement StoreNov 28, 2016
Hi Timothy, We do apologize about that. With one of the products you ordered, it did state it could be up to 2 business days before it shipped. Also with Veteran's Day, the post office was closed which backed up everything further. If you can give us another chance, we would love to make it up to you. Just email us at [email protected]
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Zachary M.
Nov 23, 2016
Amazing
This was the first time I had used mysupplementstore.com and I was very satisfied. The local mailing company lost my package somehow and the staff at mysupplementstore ended up replacing my package the next day and adding personal notes to the package in order to assure that it managed to find me this time. It worked! Much appreciated customer service.
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