elvis D.
Bad feedback, i lost my time, they loose a client
I bough some producst and received a track code, after 20 days i tracked on website and disvered that the item wasnt send, i looked after the chat and someone treat me bad, left me talking alone and closed the conversation, i didnt get any info about my order, after ask on facebook i got some feedback, the itens wasn't send and i lost my time(20 days) now i have to bought on another website, mysupplemenstore just lost a client, i like the prices but this can't happen.
Response from My Supplement StoreDec 18, 2017
HI Elvis, I looked into this for you. Looks like you did order a product that stated it was out of stock. You ordered over Thanksgiving weekend, which is why you didn't hear from us for about 4 days. When you order a product that states Out of Stock, we are not sure when it will be back in stock. We noticed that you did cancel the order, and we refunded you. We do apologize about the confusion. We have noticed many customers not seeing the Out of Stock status, which is why we are going to be updating our website to ensure things like this don't happen again. Thank you, The My Supplement Store Team