MYSOOV DESK IS DEVOTED TO THE CUSTOMERS WHO WANT TO BE ADVISED TO BOOK THE RIGHT ACTIVITIES AND EXCURSIONS UPON THEIR WISHES AND TASTES. OUR "PRIVATE CONCIERGE" DEPARTMENT WILL PROPOSE YOU SOME SERVICES TO MAKE YOUR JOURNEYS EASIER.
Mysoov (mysoov.com) has 71 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
mysoov.com
Website
mysoov.com
Category
Activities & Tours
Location
DOVER, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: May 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Highly recommend Elie. We booked a few activities with him as he was the most honest and genuine man. He sorted us out after a confusion with the catamaran team. He also has the best prices we could find! Thankyou
MG
Mr G.
Elie
Elie, where do we start. The only kind human vendor out there, that isn't money grabbing or pesters you to book, always does what he can to make your booked activities as extravagant as the island is.
I don't see how he's only got 3.9 star he should be 5 ⭐.
Best interaction even if you don't book.
KD
Katherine D.
Really enjoyed jet skiing and…
Really enjoyed jet skiing and parasailing. Great staff. We also then got passes for Beach Club nice relaxing day. Company were very good
JZ
joanna Z.
We bought two trips from them
We bought two trips from them. Jet ski and scuba diving, due to illness I wasn’t able to go scuba diving so we swapped it for catamaran. We got to the meeting point 10 min before planned pick up. We were waiting at the taxi stop as we were told to do so and 10mins after we had a phone call saying that no body was there and they left . This is Shocking. Paid €68 for deposit to find out that the transfer that was organised for us is not going to take me on boat trip and I need to take taxi. I would never use them again. They were also dishonest with Chester Club. Told us we get 4 sunbeds however when we got there we only got 3 and the lady told us we need to spend 60 euros minimum whilst we stay there. There was absolutely no transparency from Elie ( the person that we booked from) You will be better off booking with someone smaller also much better prices. Their price for catamaran was €183 when you can book with aqua sport.es for €143 no deposit!!!!! exactly same offer but you can book additional things for much cheaper as €15 per person. Don’t waste your time and money on this one. Better deals elsewhere!!! This was in Gran Canaria Puerto Rico.
Response from MysoovNov 27, 2025
BEFORE REPLY I JUST READ THE CHAT ABOUT THIS CASE AND I REMENBER NOW. THIS PEOPLE BOOK SCUBA DIVING AND CANCEL IT VERY LATE UPON THE LEGAL DELAY. BUT WE ACCEPT TO CANCEL IT WE WON'T FORCE SOMEONE TO DIVE ANYWAY: AFTER THEY ARRIVE LATE TO THE PICK UP PLACE. WE TRY TO HELP THEM ASKING THEM TO SEND A PHOTO OF WHERE THEY WAS EXACTALY TO TRY TO CATCH THEM BUT THE PHOTO TAKE TIME TO COME AS THEY WAS NOT WHERE THEY SAID THEY WAS, WE REFUND EASELY WHEN SOMETHING ARE WRONG ABOUT OUR ORGANISATION. NOT WHEN YOU ACT LIKE IF YOU CAN MAKE A BOAT FULL OF PUNCTUAL CUSTOMERS WAIT FOR YOU. ABOUT THE BEACH CLUB, IT WRITTING ON OUR LEAFLET THAT YOU HAVE 15€ MINIMUM CONSUMPTION WHEN YOU GET FREE ENTRANCE, FREE SUNBEDS AND FREE TOWELS, PEOPLE USE TO PAY 35€ PER PERSON TO ACCESS THIS AMAZING HEAT POOL BEACH CLUB . IT'S EASY TO REFUSE TO RESPECT THE TIMETABLE, OR THE MINIMUM RULES, AND AFTER COMPLAIN WITH WHAT WE CAN CALL A REVENGE REVIEW . ANYWAY WE ARE GOING TO ALLOW THEM TO USE THE 60€ DEPOSIT DURING THEIR NEXT VISIT. WE ARE EVERYTIME HAPPY TO HELP SERIOUS AND PUNCTUAL CUSTOMERS
FD
Fabrice D.
Te mijden
Opgelet, zeer teleurstellende ervaring. We hadden een catamaranexcursie geboekt en moesten aan boord betalen voor onze drankjes, wat nergens vooraf vermeld werd. We hebben geen dolfijnen gezien en de verantwoordelijke bleef ons onder druk zetten om extra diensten te kopen, waardoor het moment onaangenaam werd. Ik raad deze activiteit sterk af, het voelt als oplichterij.
Response from MysoovNov 27, 2025
IN DEZE DOLFIJNENBOOT KUNT U GRATIS EEN TWEEDE KEER TERUGKEREN ALS U DE EERSTE KEER GEEN DOLFIJN ZIET. JA, OP DEZE KORTE DUUR VAN DE RIT ZIJN DE DRANKJES NIET INBEGREPEN. HET SPIJT ONS ZO VOOR DIT MISVERSTAND.
EO
Eléonore D.
Expérience géniale
Expérience géniale ! Grande sélection d'activité, des prix abordables et une équipe super sympa, que demander de plus ? Je recommande vivement !
PT
Planète De D.
Le personnel au guichet pour la…
Le personnel au guichet pour la réservation de l’excursion était français ce qui nous a mis en confiance, grave erreur, nous souhaitons voir les dauphins juste les dauphins, il nous a assuré que l’on avait 80% de chance de les voir, une fois à bord, c’était une boîte de nuit flottante, donc musique à fond, activitées multiples dans l’eau mais aucune recherche des dauphins, on a demandé au capitaine à quel moment la recherche des dauphins allait commencé, réponse aujourd’hui il n’y a pas de dauphins, donc fuyez cet organisme et ne prenez pas le catamaran Magic trois d’aquasport , aller voir ailleurs, il y en a d’autres qui ne font que s’occuper de trouver les dauphins!!
Response from MysoovNov 27, 2025
TRES PEU DE GENS PARLENT FRANÇAIS AUX CANARIES ET IL ARRIVE QUE DES CLIENTS FRANÇAIS MONTE SUR LE MAUVAIS BATEAU, IL FAUT S'ASSURER QUE VOTRE TICKET CORRESPOND BIEN AU BATEAU SUR LEQUEL VOUS MONTEZ. NOUS SERIONS CURIEUX DE VOIR VOTRE TICKET CAR LE BATEAU MAGIC 3 N'EST EFFECTIVEMENT PAS UN BATEAU POUR VOIR LES DAUPHINS
CO
Consumer
It was great a year ago. Not so great now
My partner and I booked jet ski + parasailing last year, the service was great and easy to use. However this year when we came back to GC I text the mysoov WhatsApp to see what deals they had, the person was very pushy and then WITHOUT me confirming that I wanted to use their services they sent me a payment link (I didn’t even know what it was for?) I didn’t follow the payment link and the next day my phone was bombarded with approx 10 messages asking me to proceed with the deposit for my “spot” the was reserved today (I didn’t ask to reserve anything?) they even went as far as to call my phone. When I replied letting them know we didn’t want to use their services, the response I got was extremely ignorant “ You will fast discover that it is not the same service Nobody forced you to communicate with us yesterday That why it’s correct to inform us that you change provider Good luck 😇”
To which I replied “ Nobody asked you to send a link for payment either I didn’t book anything with you so there was no need for all the messages. Good luck 🙂”
Where the extremely rude person that is supposed to be able to help customers replied to our booking from LAST YEAR and told me that I’ve booked with them several times (one time) and proceeded to send me a video of my partner and I when I let him know that was was from last year. He continued to type messages leaving me with no choice but to block them because he was harassing me continuously. He also deleted some of the messages he had sent me.
This is a service we would have used many more times in the future, it’s a pity the person who controls their WhatsApp is so rude and ignorant; I wouldn’t use again and I wouldn’t recommend them
Edit to reply to mysoov:
At no point did I ask to book anything. I asked a question and was bombarded with messages and a payment link. I still have the messages for proof of that. I didn’t need to cancel anything because I didn’t book anything but after many messages from WhatsApp person I did let him know that I hadn’t booked anything and that we would be going somewhere else if we were going to book something. I was met with a snotty message. The person who replied on this is just as ignorant.a great experience the first time I booked. Horrible this time
Response from MysoovFeb 27, 2025
-PART ONE (27/02/2025)
HAPPY TO READ THIS COMPLAIN,
I JUST SPOKE WITH THE PERSON WHO MANAGE THE WHATSAPP FOR THIS CASE. THIS CUSTOMER ORDER AN ACTIVITY FOR WEDNESDAY OR THURSDAY UPON THE AVAILABILITY . NO AVAIBILITY THURSDAY SO IT SHOULD BE AUTOMATICALLY WEDNESDAY (THE DAY AFTER) BUT THEY START GHOSTING THE WHATSAPP OPERATOR, SO HE WAIT THE MORNING OF THE ACTIVITY. BUT STILL NO ANSWER WHEN IT WAS THEM WHO ORDER CLEARLY FOR WEDNESDAY OR THURSDAY. SO WE USE TO CALL BECAUSE SOMETIME SOME CUSTOMER DON'T HAVE GOOD WIFI DURING HOLYDAYS . THEY WAIT THE TIME OF THE ACTIVITY TO FINALLY ANSWER THAT THEY CHANGE PROVIDER. WHEN OUR TASK IS TO ORGANISE A FREE PICK UP IN ADVANCE, SOME CUSTOMERS CANCEL AN ACTIVITY WITHOUT ANY PROBLEM WITH JUST A MESSAGE. BUT SOME OF THEM ASK FOR SOMETHING AND FINALLY STOP ANSWERING DURING THE BOOKING PROCESS WITH NO MORE REPLYING. THEY SHOULD JUST REPLY "WE THINK AND BE BACK IF STILL WANT TO BOOK FOR LATER". NO THEY DECIDE TO ASK FOR WEDNESDAY AND STOP REPLYING INSTEAD OF JUST CANCEL FOR EXAMPLE. CALLING TO HAVE AN EXPLICATION IT IS NOT HARASSING, IT JUST MAKE SURE WE CAN SELL THE SEAT TO ANOTHER CUSTOMER, ERASING SOME MESSAGES IT'S OUR PRODUCT DETAILS OR THE FREE PASS THAT THEY NO LONGER GET IF STOP TO BE OUR CUSTOMERS, ANYWAY WE HOPE THEY HAD A NICE JOURNEY. WE HAPPY THAT 99,9 % OF OUR CUSTOMER JUST GIVE A FEEDBACK DURING THE BOOKING PROCESS ON WHATSAPP AND HAVE REALLY GOOD EXPERIENCES.
>>>>>>---------------------------------------------------->>>>>>>>>
(TO BE CONTINUED)
-PART TWO (10/03/2025)
THIS COUPLE FROM UK, TOLD US THAT THEY DON'T WANT TO BOOK NO MORE BECAUSE THEY FOUND BETTER DEAL, SO IT WAS A SURPRISE WHEN I SAW THEM COME BACK TO BOOK ONE MORE TIME USING ANOTHER MOBILE NUMBER. BUT I RECOGNIZE THEM WHEN THEY HAVE TO COME TO BE PICKED UP THE VIDEO SYSTEME TO GET THEIR FREE VIDEO HD AND THEY ASK FOR THE FREE PASS AT THE BEACH CLUB WITH AN HEATED POOL.
I DECIDE TO ACT LIKE I DON'T RECOGNIZE THEM TO MAKE SURE THIS SECOND EXPERIENCE WITH ''MYSOOV DESK'' WILL BE AMAZING WITHOUT ANY TENSION.
THEY DID THE JETSKI AND TOLD ME THAT IT WAS AN AMAZING EXPERIENCE BECAUSE THEY FALL FROM THE JETSKI AND ALL WAS RECORDED AS A STUNNING MEMORY LOOKING LIKE AN ACTION MOVIE.
WE HAVE TO DELAY THE PARASAILING BECAUSE OF TOO MUCH WIND, WE ORGANISE EVERYTHING OFFERING A SECOND FREE PICK UP FROM OUR MAIN DESK AT PUERTO RICO BEACH, WE HAVE TO WAIT FOR THEM BECAUSE THEY WAS A BIT LATE. WHEN THEY COMEBACK FROM THE PARASAILING, I TEXT THEM ON WHATSAPP AND THEY REPLY WITH A VERY GOOD FEEDBACK. FINALLY I ASK IF I CAN CALL THEM FOR AN ULTIMATE VOICE CALL TO TELL THEM THAT IN KNEW IT WAS THEM WHO POST THIS CURRENT 2 STARS REVIEWS.
AND THEN THEY RE-START GHOSTING ON WHATSAPP.
CONCLUSION:
THEY DID NOT FIND A BETTER DEAL AND SERVICE , AND THEY HAVE NO CHOICE TO COME BACK TO ''MYSOOV DESK''
WE ARE REALLY DOING THE MAXIMUM TO MAKE OUR CUSTOMERS COME BACK
