Consumer
It was great a year ago. Not so great now
My partner and I booked jet ski + parasailing last year, the service was great and easy to use. However this year when we came back to GC I text the mysoov WhatsApp to see what deals they had, the person was very pushy and then WITHOUT me confirming that I wanted to use their services they sent me a payment link (I didn’t even know what it was for?) I didn’t follow the payment link and the next day my phone was bombarded with approx 10 messages asking me to proceed with the deposit for my “spot” the was reserved today (I didn’t ask to reserve anything?) they even went as far as to call my phone. When I replied letting them know we didn’t want to use their services, the response I got was extremely ignorant “ You will fast discover that it is not the same service Nobody forced you to communicate with us yesterday That why it’s correct to inform us that you change provider Good luck 😇” To which I replied “ Nobody asked you to send a link for payment either I didn’t book anything with you so there was no need for all the messages. Good luck 🙂” Where the extremely rude person that is supposed to be able to help customers replied to our booking from LAST YEAR and told me that I’ve booked with them several times (one time) and proceeded to send me a video of my partner and I when I let him know that was was from last year. He continued to type messages leaving me with no choice but to block them because he was harassing me continuously. He also deleted some of the messages he had sent me. This is a service we would have used many more times in the future, it’s a pity the person who controls their WhatsApp is so rude and ignorant; I wouldn’t use again and I wouldn’t recommend them Edit to reply to mysoov: At no point did I ask to book anything. I asked a question and was bombarded with messages and a payment link. I still have the messages for proof of that. I didn’t need to cancel anything because I didn’t book anything but after many messages from WhatsApp person I did let him know that I hadn’t booked anything and that we would be going somewhere else if we were going to book something. I was met with a snotty message. The person who replied on this is just as ignorant.a great experience the first time I booked. Horrible this time
Response from MysoovFeb 27, 2025
-PART ONE (27/02/2025) HAPPY TO READ THIS COMPLAIN, I JUST SPOKE WITH THE PERSON WHO MANAGE THE WHATSAPP FOR THIS CASE. THIS CUSTOMER ORDER AN ACTIVITY FOR WEDNESDAY OR THURSDAY UPON THE AVAILABILITY . NO AVAIBILITY THURSDAY SO IT SHOULD BE AUTOMATICALLY WEDNESDAY (THE DAY AFTER) BUT THEY START GHOSTING THE WHATSAPP OPERATOR, SO HE WAIT THE MORNING OF THE ACTIVITY. BUT STILL NO ANSWER WHEN IT WAS THEM WHO ORDER CLEARLY FOR WEDNESDAY OR THURSDAY. SO WE USE TO CALL BECAUSE SOMETIME SOME CUSTOMER DON'T HAVE GOOD WIFI DURING HOLYDAYS . THEY WAIT THE TIME OF THE ACTIVITY TO FINALLY ANSWER THAT THEY CHANGE PROVIDER. WHEN OUR TASK IS TO ORGANISE A FREE PICK UP IN ADVANCE, SOME CUSTOMERS CANCEL AN ACTIVITY WITHOUT ANY PROBLEM WITH JUST A MESSAGE. BUT SOME OF THEM ASK FOR SOMETHING AND FINALLY STOP ANSWERING DURING THE BOOKING PROCESS WITH NO MORE REPLYING. THEY SHOULD JUST REPLY "WE THINK AND BE BACK IF STILL WANT TO BOOK FOR LATER". NO THEY DECIDE TO ASK FOR WEDNESDAY AND STOP REPLYING INSTEAD OF JUST CANCEL FOR EXAMPLE. CALLING TO HAVE AN EXPLICATION IT IS NOT HARASSING, IT JUST MAKE SURE WE CAN SELL THE SEAT TO ANOTHER CUSTOMER, ERASING SOME MESSAGES IT'S OUR PRODUCT DETAILS OR THE FREE PASS THAT THEY NO LONGER GET IF STOP TO BE OUR CUSTOMERS, ANYWAY WE HOPE THEY HAD A NICE JOURNEY. WE HAPPY THAT 99,9 % OF OUR CUSTOMER JUST GIVE A FEEDBACK DURING THE BOOKING PROCESS ON WHATSAPP AND HAVE REALLY GOOD EXPERIENCES. >>>>>>---------------------------------------------------->>>>>>>>> (TO BE CONTINUED) -PART TWO (10/03/2025) THIS COUPLE FROM UK, TOLD US THAT THEY DON'T WANT TO BOOK NO MORE BECAUSE THEY FOUND BETTER DEAL, SO IT WAS A SURPRISE WHEN I SAW THEM COME BACK TO BOOK ONE MORE TIME USING ANOTHER MOBILE NUMBER. BUT I RECOGNIZE THEM WHEN THEY HAVE TO COME TO BE PICKED UP THE VIDEO SYSTEME TO GET THEIR FREE VIDEO HD AND THEY ASK FOR THE FREE PASS AT THE BEACH CLUB WITH AN HEATED POOL. I DECIDE TO ACT LIKE I DON'T RECOGNIZE THEM TO MAKE SURE THIS SECOND EXPERIENCE WITH ''MYSOOV DESK'' WILL BE AMAZING WITHOUT ANY TENSION. THEY DID THE JETSKI AND TOLD ME THAT IT WAS AN AMAZING EXPERIENCE BECAUSE THEY FALL FROM THE JETSKI AND ALL WAS RECORDED AS A STUNNING MEMORY LOOKING LIKE AN ACTION MOVIE. WE HAVE TO DELAY THE PARASAILING BECAUSE OF TOO MUCH WIND, WE ORGANISE EVERYTHING OFFERING A SECOND FREE PICK UP FROM OUR MAIN DESK AT PUERTO RICO BEACH, WE HAVE TO WAIT FOR THEM BECAUSE THEY WAS A BIT LATE. WHEN THEY COMEBACK FROM THE PARASAILING, I TEXT THEM ON WHATSAPP AND THEY REPLY WITH A VERY GOOD FEEDBACK. FINALLY I ASK IF I CAN CALL THEM FOR AN ULTIMATE VOICE CALL TO TELL THEM THAT IN KNEW IT WAS THEM WHO POST THIS CURRENT 2 STARS REVIEWS. AND THEN THEY RE-START GHOSTING ON WHATSAPP. CONCLUSION: THEY DID NOT FIND A BETTER DEAL AND SERVICE , AND THEY HAVE NO CHOICE TO COME BACK TO ''MYSOOV DESK'' WE ARE REALLY DOING THE MAXIMUM TO MAKE OUR CUSTOMERS COME BACK