Advisor
If I could give 0 stars I would
If I could give 0 stars I would. Walking down Puerto Rico saw this company’s stand took a flier as I was interested spoke to two lovely assistants who were showing me some prices. I enquired about one experience in particular and I’m 99% sure I was told I could get a deal for 2 people on This particular activity for 100 euro. So I contacted via the what’s app number on flier to enquire advised of the deal id been told about (100 euro for 2 people). They text me back advising the day I wanted was fully booked out I briefly read the message as I was out and put my phone away thinking id have a look elsewhere later. Around 3 hours later my phone starts blowing up with messages from this company stating the following “ARE YOU SERIOUS ⁉️🙂YOU ARE NOT TRUSTABLE ! That a pity for your own life” and a lot more calling me a liar and that whoever told me 100 euro can be fired and threatening me being EXTREMELY aggressive to me. kept my cool and text this person back saying I’m not interested and to leave me alone and they continued blowing up my phone to the point I had to block them. I was on edge the whole rest of my holiday as I had filled out a form at the beginning with my hotel name and room number on it at the start for transfers and insurance. Luckily I’m home now so I feel safe enough to leave this review. I could have been mistaken about the deal for 100 euro 2 people I could have confused it with a different activity but the way I was spoken to was unbelievable and whoever runs the what’s app for this company is letting them all down worst company/customer service I ever received. And by the looks of it it’s the same person who responds to these reviews so I can only expect a very aggressive response. Don’t use these people use get your guide or anyone else
Response from MysoovNov 27, 2025
THIS PERSON IS NOT EVEN A CUSTOMER WHO EXPERIENCED OUR AMAZING SERVICES UPON THE MAJORITY OF THE REVIEWS ABOUT US. HE KNOWS WHY HE POST THIS REVIEW ANONIMOUSLY BECAUSE HE KNOWS WHAT HE DID NOW IS TRYING TO MAKE A REVENGE REVIEW WITHOUT EVEN KNOW OUR QUALITY OF SERVICES. THIS YOUNG GUY TRY TO SCAM US, LYING ABOUT ONE OF OUR SALESMAN, SAYING THAT WE PROMISE HIM THINGS THAT NOBODY REALLY SAID HE CONFUSED OUR TEAM DURING THESE SUMMER DAYS WHEN WE ARE SO BUSY TRYING TO ANSWER FASTER AND WELL TO SERIOUS CUSTOMERS WE TRY TO CREATE A COMFORTABLE SERVICE BY WHATSAPP TEXT TO ALLOW TRUSTABLE AND ADULT PEOPLE TO BOOK EASELY AND COMFORTABLY BUT ABOUT 1% OF THE REQUEST ARE FROM LITTERALY CHILDREN TRYING TO SCAM US, LYING JUST TO TRY TO SAVE 10€ or 20€. IF LIKE HE OR SHE SAID, HE or SHE WAS NOT INTERESTED, HE SHOULD NOT EVEN TRY TO SCAM US ON WHATSAPP, AND LYING ABOUT GOOD AND TRUSTABLE WORKERS, TO SAVE MONEY. MANY TIME WE HAVE UNDER AGE PERSON TRYING TO TAKE ADVANTAGE BY WHATSAPP TEXT TO GET A JETSKI OR A BUGGY RIDE WITHOUT DRIVING LICENCE. IF SOMETIME WE CALL SOME CUSTOMERS IT'S BECAUSE WE WANT TO EAR THE VOICES AND MAKE SURE A CHILDREN OR A UNDER AGE TEENAGER IS NOT TRYING TO FAKE HIS AGE AND USE THE CREDIT CARD OF THE PARENTS. THIS KIND OF PERSON OR FAKE CUSTOMERS JUST MAKE US WASTE OUR PRECIOUS TIME. WE ARE HAPPY FOR HIM IF NOW HE FEEL SAFE AT HIS HOME . WE HOPE THAT NOW HE UNDERSTAND THAT WORKERS WAIT FOR SERIOUS AND TRUSTABLE CUSTOMERS, NOT ADULT CHILDREN WHO HIDE BEHIND THE WHATSAPP TEXT TO SCAM THEM AND FINALY POST REVENGE REVIEWS ANONYMOUSLY TO GET SOME EVIL SATISFACTION. WE ARCHIVE THESE KIND OF CHAT.