Sonja C.
I'm disappointed to create this review…
I'm disappointed to create this review but I believe in honesty and transparency. I submitted a rush order on 6/19 for delivery 6/23 based on what your company said was possible and within your rush order standards. I completed/approved the proof at the time of the order. I have an event today 6/24 that I was expecting to have the items for. After calling this morning when the order wasn't delivered on 6/23, I was informed it was still in the art department for type set. Abner was very apologetic but that doesn't resolve the fact I paid for a rush order nor did I receive any communication it would not be delivered on time. The best Abner could offer was a proof as soon as we ended the call and earliest delivery on 6/26. That was more than half an hour ago and I still have not received the proof from Abner or confirmation that the order will indeed be here by Friday the 26th or any offer to adjust the rush order payment I have already paid. After using Myron for more than 6 years for 2 other companies we have owned, I am deeply saddened by this experience. At the very least I should be refunded the rush order set up fee. I pray this really was a fluke and no one else experiences this issue especially with a new business that you are wanting to promote.