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My RNK (myrnk.com) has 590 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
myrnk.com
Website
myrnk.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Having someone follow up on outstanding orders that were already paid for was impressive. Having a personal phone call to make that easier was very helpful.
Response from My RNKJul 31, 2026
Hi there!
Thank you so much for this wonderful feedback! Going the extra mile—like making a quick personal call to keep your orders seamless—is the level of care we strive to provide for every patient. Knowing that this follow-up gave you peace of mind completely brightens our day. Thank you for trusting MyRNK!
Kind regards,
MyRNK Team
KW
Kerri W.
Ann was great
Ann was great. She answered all my questions and was very professional and friendly. I will definitely work with RnK again.
Response from My RNKJul 31, 2026
Hi there!
Thank you so much for taking the time to share your experience! Ann is indeed a wonderful part of our team, and we'll be sure to pass along your sweet compliments to her today. Knowing that you felt completely supported and plan to stay with us means the world to our team! Thank you for choosing MyRNK!
Kind regards,
MyRNK Team
NI
Nikki
Unreliable, non communicable, conflicting information and messages.
I have been a patient with RNK Health for approximately 8 months for NAD+ injections, and this has been one of the most frustrating experiences I’ve had with a healthcare company. To date, I had only one 5 minute virtual appointment in 8 months.
Their communication is completely unreliable. Every representative seems to provide different information, and no one appears to know what anyone else is doing. It took over six hours to get a clear answer to what should have been a simple question. And I still don’t have a clear answer.
Today, I was told my account was being canceled because I was “ineligible.” Later, I was told I actually was eligible. I was instructed to schedule a virtual appointment, which I did. Then I received another message stating my appointment had been canceled because the provider determined I was ineligible.
I repeatedly asked a simple question: If a provider suddenly determines that an established patient is no longer eligible for treatment, shouldn’t the patient be told why? No one could provide an explanation. Nothing has changed in my medical history since day 1.
After six hours of contradictory information from multiple customer service representatives, via online & on the telephone, another representative finally told me that I do have an appointment tomorrow and that it will not be canceled.
As a patient, I should not have to spend an entire day trying to determine whether I even have an appointment. This level of disorganization and inconsistent communication is unacceptable for any healthcare company. Patients deserve clear, accurate, and consistent information—especially when decisions are being made about their medical care.
Unfortunately, based on my experience, I cannot recommend RNK Health. I had only one virtual provider visit during my eight months as a patient, yet I received contradictory information for six hours about whether I was eligible for continued treatment, whether my payment would be refunded, and whether my appointment even existed. No one could give me a clear explanation for what had changed or why.
Response from My RNKJul 30, 2026
Hi there,
Please accept our sincere apologies for the confusion and breakdown in communication regarding your eligibility and appointment. We completely agree that patients deserve clear and consistent information at all times, and we are truly sorry for the frustration this situation caused.
We’d really like to look into this further and make things right. Since we couldn’t locate your account under this profile, we’ve submitted a request through Trustpilot to get your details. We look forward to connecting with you as soon as possible.
Kind regards,
MyRNK Team
CL
carolyn L.
Great company and easy to work with
Great company and easy to work with. I needed to pause my subscription and it wasn’t an issue. If you have any questions they’re always there to help. Highly recommend!
Response from My RNKJul 29, 2026
Hi there!
Thank you so much for this glowing review and recommendation! We completely understand that life happens, so making subscription adjustments—like pausing whenever you need—should always be completely hassle-free. Knowing that you feel supported and cared for means the world to us. Thank you for being a valued part of MyRNK!
Kind regards,
MyRNK Team
MI
Michelle
Program has been amazing
Program has been amazing. They keep you in the loop in there is a delay on processing
Response from My RNKJul 29, 2026
Hi there!
Thank you so much for this fantastic review! We truly believe that honest, proactive communication is key—especially if there's ever a bump or delay along the way. Knowing that you feel informed and well-cared for means everything to us. Thank you for choosing MyRNK!
Kind regards,
MyRNK Team
VT
Victor T.
Outstanding customer service!!!
Outstanding customer service!!!
Response from My RNKJul 29, 2026
Hi there!
WOW, thank you so much for the glowing praise! We’re always here to make sure you have the best possible experience. Thank you for choosing MyRNK!
Kind regards,
MyRNK Team
DO
Don
I feel a little more energetic
I feel a little more energetic
Response from My RNKJul 28, 2026
Hi there!
Thank you for the awesome update! Knowing that your energy is picking up completely makes our day! Here’s to feeling even better and achieving great results ahead. We're right here cheering you on!
Kind regards,
MyRNK Team
MK
Maureen K.
Customer Service
John listened to my questions and answered them completely to my satisfaction. He was very helpful
Response from My RNKJul 28, 2026
Hi there!
Thank you so much for taking the time to leave this wonderful feedback! Active listening and complete care are what we strive for, and we are so glad John provided you with the clear answers you needed. We will be sure to pass your lovely compliments directly to John today! Thank you for choosing MyRNK!
Kind regards,
MyRNK Team
