Susan
When I renewed my pets letter it kept …
When I renewed my pets letter it kept the date of 10/25/2016 and said it expired one year from that date. I renewed in October or November of 2017. Didn't give me a new date.

For 10 years, TheraPetic® Healthcare Provider Group has been the trusted nonprofit network for Service Dog and Support Animal documentation across the United States and Canada — serving over 50,000 individuals since 2016, all with pricing that has never increased.Founded by Dr. Patrick Fisher, PhD, NCC, whose doctoral research validated support animal intervention for anxiety, TheraPetic® operates as a network of 11+ independently incorporated 501(c)(3) nonprofit organizations. Every evaluation uses HIPAA-compliant clinical assessments reviewed by Licensed Clinical Doctors — not a chatbot, not a form, not an algorithm.Our three-step process is designed to be fast, compassionate, and clinically sound: complete a free 3-minute anonymous screening, receive an instant review, and get your documentation the same day. No unnecessary hoops. No hidden fees.In 2026, we're proud to mark our 10-year milestone with the launch of TheraPetic® App 3.0 — available on Apple App Store and Google Play — bringing our full documentation platform, HANK AI assistant, and client dashboard directly to your phone. We also launched a fully redesigned client experience at go.mypsd.org, making it easier than ever to access, manage, and renew your documentation.We're not a subscription service. We're not a tech startup. We're a mission-driven nonprofit that has spent a decade earning the trust of real people navigating real challenges with their animals. Every review on this page reflects someone whose life we were honored to be part of.Questions? Reach us anytime at [email protected] or visit mypsd.org.
mypsd.org (mypsd.org) has 188 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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188 approved reviews, newest moderated first
Susan
When I renewed my pets letter it kept the date of 10/25/2016 and said it expired one year from that date. I renewed in October or November of 2017. Didn't give me a new date.
Kerry
It's easy to buy, not easy to use - you pay the money and they spit out something generic. The issue comes when you arrive at the airport and the letter is not on a doctor's letterhead as expected but on Therapeutic letterhead. i had to tap dance to get them to accept it.
Gail
I’m very happy with the service
Hilary
Thank you for allowing me to travel with my dog with no hassle! It was a blessing finding your organization.
Katrien
I needed your help to get my dogs into Colombia. The ID helped, but the documents never arrived into Panama, and now, 1 month later I am in Colombia and don't need them anymore. The tracking number says,'The item is currently in transit to the destination as of October 19, 2017 at 9:07 am.' now we are 16th of November..???
Response from mypsd.orgNov 17, 2017
We are terribly sorry to learn of the postal delay to Panama, which is not a traditional guaranteed delivery service in your country. We have no control over the postal service to Panama. Panama has a very delayed postal service, and we are disheartened that you rate us based on a service which we do not have control over. TheraPetic is proud to guarantee delivery within the United States and Canada, and we will make exceptions to meet the dire situation of a client. If there is anything we could to expedite the postal process in Panama we would be happy to assist.
Fredrick
Best customer service with quick response. Professional and helpful. Thanks, Fred Gutierrez
Darcy
Excellent service! They are so helpful and truly care about people and their pets.
Jessica
It was super easy to register my dog. She has been able to accompany me and support me even more! :)