Kirklund B.
Easy way to get your ESA done
Easy way to get your ESA done
Response from mypsd.orgMay 9, 2019
We appreciate your feedback and taking the time to provide this feedback to help us improve our services.

For 10 years, TheraPetic® Healthcare Provider Group has been the trusted nonprofit network for Service Dog and Support Animal documentation across the United States and Canada — serving over 50,000 individuals since 2016, all with pricing that has never increased.Founded by Dr. Patrick Fisher, PhD, NCC, whose doctoral research validated support animal intervention for anxiety, TheraPetic® operates as a network of 11+ independently incorporated 501(c)(3) nonprofit organizations. Every evaluation uses HIPAA-compliant clinical assessments reviewed by Licensed Clinical Doctors — not a chatbot, not a form, not an algorithm.Our three-step process is designed to be fast, compassionate, and clinically sound: complete a free 3-minute anonymous screening, receive an instant review, and get your documentation the same day. No unnecessary hoops. No hidden fees.In 2026, we're proud to mark our 10-year milestone with the launch of TheraPetic® App 3.0 — available on Apple App Store and Google Play — bringing our full documentation platform, HANK AI assistant, and client dashboard directly to your phone. We also launched a fully redesigned client experience at go.mypsd.org, making it easier than ever to access, manage, and renew your documentation.We're not a subscription service. We're not a tech startup. We're a mission-driven nonprofit that has spent a decade earning the trust of real people navigating real challenges with their animals. Every review on this page reflects someone whose life we were honored to be part of.Questions? Reach us anytime at [email protected] or visit mypsd.org.
mypsd.org (mypsd.org) has 188 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 9 reviews with 4 stars · Clear filters
Kirklund B.
Easy way to get your ESA done
Response from mypsd.orgMay 9, 2019
We appreciate your feedback and taking the time to provide this feedback to help us improve our services.
Marshia E.
I would have given you a 5 but found it very difficult to work within the the system. I can't locate registeration number and have tried to copy letter but when I go back to print i can't find it.
- -.
Took a little while to ship out. Expensive. Otherwise - Documents were professionally presented. Thank you!
Response from mypsd.orgJan 5, 2019
Thank you for your kind response and honest feedback. We know our services are expensive, but we try to keep them as low as possible to serve. We do apologize for any delay with your package, since it may have been delayed with the holiday season.
Satisfied customer from C.
We found the staff to be very helpful and things were done in a timely matter.
Vicki A S.
Little difficulty following registration instructions. I did it once and wasn’t able to verify. Ended up doing it a second time and ended up paying twice.
Response from mypsd.orgJul 9, 2018
We are grateful for your open and honest feedback, which will help us improve for future experiences. Our goal is to make this difficult process as simple as possible. Please let us know if we may be of any further support.
Pam W.
The qualifying questions were easy to understand and complete. Most internet conversations were reassuring. However, there was a lapse in communication that did conjure up fears of a scam. I did send pictures of what I think are my dog's registration in hopes of getting a confirmation that I had done the process correctly. I haven't received that yet but I was assured in an email that my pet is properly and honestly enrolled.
Response from mypsd.orgJun 22, 2018
Your review is critical to helping us improve to provide better service. We are sorry that you experienced a gap in communication, but all your dog's registration is found on your profile page at TheraPetic.org, where you may confirm all the registration is complete.
Josie H.
It was really good, letters were instant.. I was nervous about how legit It is though.
Manuela G.
All the process and letters went smoothly. Given the urgency of my need, TheraPetic made sure that the transaction is fast yet careful. Thank you so much!