Carlos V.
Their customer service department is…
Their customer service department is fantastic.

For 10 years, TheraPetic® Healthcare Provider Group has been the trusted nonprofit network for Service Dog and Support Animal documentation across the United States and Canada — serving over 50,000 individuals since 2016, all with pricing that has never increased.Founded by Dr. Patrick Fisher, PhD, NCC, whose doctoral research validated support animal intervention for anxiety, TheraPetic® operates as a network of 11+ independently incorporated 501(c)(3) nonprofit organizations. Every evaluation uses HIPAA-compliant clinical assessments reviewed by Licensed Clinical Doctors — not a chatbot, not a form, not an algorithm.Our three-step process is designed to be fast, compassionate, and clinically sound: complete a free 3-minute anonymous screening, receive an instant review, and get your documentation the same day. No unnecessary hoops. No hidden fees.In 2026, we're proud to mark our 10-year milestone with the launch of TheraPetic® App 3.0 — available on Apple App Store and Google Play — bringing our full documentation platform, HANK AI assistant, and client dashboard directly to your phone. We also launched a fully redesigned client experience at go.mypsd.org, making it easier than ever to access, manage, and renew your documentation.We're not a subscription service. We're not a tech startup. We're a mission-driven nonprofit that has spent a decade earning the trust of real people navigating real challenges with their animals. Every review on this page reflects someone whose life we were honored to be part of.Questions? Reach us anytime at [email protected] or visit mypsd.org.
mypsd.org (mypsd.org) has 188 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingMental Health · Newark, Delaware
Excellent

Mental Health · Lancaster, California
Excellent

Mental Health · New York, New York
Excellent

Mental Health
Excellent
188 approved reviews, newest moderated first
Carlos V.
Their customer service department is fantastic.
Pam W.
The qualifying questions were easy to understand and complete. Most internet conversations were reassuring. However, there was a lapse in communication that did conjure up fears of a scam. I did send pictures of what I think are my dog's registration in hopes of getting a confirmation that I had done the process correctly. I haven't received that yet but I was assured in an email that my pet is properly and honestly enrolled.
Response from mypsd.orgJun 22, 2018
Your review is critical to helping us improve to provide better service. We are sorry that you experienced a gap in communication, but all your dog's registration is found on your profile page at TheraPetic.org, where you may confirm all the registration is complete.
Kasey M.
Amazing. Been a customer 3 years and it gets better every year
Response from mypsd.orgJun 7, 2018
Thank you for your incredible support all these years. We are always striving to provide the best service, so let us know if you ever need any additional assistance.
Brian M.
Customer Service and Response time is amazing which is so refreshing to deal with a company that values their customers time. Highly recommend Therapetic to anyone in need of their services, you will not be disappointed.
Response from mypsd.orgJun 4, 2018
Thank you for this wonderful feedback. We strive to provide the best service possible and happy to further assist you in any way.
Karen C.
Provide papers needed in a quick fashion. Support staff gets back to you very quickly with any questions/concerns.
Response from mypsd.orgJun 4, 2018
We appreciate your time and providing this feedback. We are certainly happy to assist you with any future questions or concerns.
Cauline H.
Thanks, this product make me feel comfortable having this proof because i Take Nikkie every where I go... and make it easier. knowing we are covered.. Thanks again. Cauline H
Response from mypsd.orgMay 24, 2018
We appreciate you taking the time to review us. We are happy you had a wonderful experience. Please let us know if you ever need any additional assistance.
nona
great website
Response from mypsd.orgMay 23, 2018
Thank you for your time with providing this positive feedback. We are continually improving to make the complicated process of service and support animals more understandable.
Traci M.
Excellent packet, EVERYTHING I could have needed!!!! So grateful my little man could ride on the plane in my lap! Thank you Therapetic!
Response from mypsd.orgMay 18, 2018
Thank you for taking the time to review us. Our goal is to provide the best service for you. Please let us know if you ever need any additional support.