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MyPrivateProxy (myprivateproxy.net) has 124 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingAdministration & Services
Excellent
Administration & Services · New York, New York
Excellent
Administration & Services · RIVERTON, Wyoming
Excellent
Administration & Services · Nashville
Excellent
124 approved reviews, newest moderated first
Jacob
Proxies works fine, the support team are really nice and helpful with any issues around the proxies. Would recommend to anyone who are looking for proxies!
Response from MyPrivateProxyAug 25, 2020
Thank you for your feedback! We deeply appreciate each one as a way to constantly improve.
Juan O.
It is the best site. Cheap prices, excellent proxies, and the best customer service ever
Response from MyPrivateProxyAug 20, 2020
Thank you for your feedback! We deeply appreciate each one as a way to constantly improve.
Christian S.
I've been using this company for a few months now and I've had one issue and a few questions. When a proxy subnet went down, I contact support and it took only 4 minutes before it was replaced with a working subnet. My ISP started to change my dynamic IP a little too often (1-5 times per day) so I had issues with not being authorized. I had to manually go in each time and update to my new IP. This created a massive headache for me - one round later to technical support and the solution was at my hand to use API access to update my authorized IP. Thank you - I highly recommend MyPrivateProxy!
Response from MyPrivateProxyAug 20, 2020
Thank you for your feedback! We deeply appreciate each one as a way to constantly improve.
Ms V.
damage this site, very bad for everything. they steal my money.
Response from MyPrivateProxyAug 6, 2020
Your order did not pass 2Checkout anti-fraud filters. It can still be approved if customer authentication is successful (2Checkout will contact you and/or request documents related to the payment).
Daniel
Contrary to others, the support is A* these guys have really helped me through COVID, you should ignore the negative reviews i think there all nonsense. Guys keep doing what your doing
Response from MyPrivateProxyAug 20, 2020
Thank you for your feedback! We deeply appreciate each one as a way to constantly improve.
Luong
Horrible Horrible Support. Billing department is a joke. I used this service for several months, it was OK. Nothing great, they would replace my assigned IPs a few times with short notice. Fine, I can live with that. But once I canceled my subscription I've been getting billed for the past 4 months after that, and worst of all-- BILLED DOUBLE. I've put in a ticket, they made it a priority and fwd to the billing department. One week later, still no updates. I am now calling into my bank to dispute the charges. Very unprofessional. I even emailed for follow up and no reply.
Response from MyPrivateProxyAug 20, 2020
I'm very sorry to hear you had a negative experience with MPP, and I assure you that the problem in question was nothing but a technical error. There is no question; some problems are more complicated than others to fix, and apologizing doesn't help too much; therefore, we consider that in cases of this kind, the fairest is to compensate for the inconvenience caused. Please feel free to open a ticket with our Customer Support team so we can resolve the issue internally.
Paul K.
I have two contracts with MPP. Immediate allocation of proxies and they work fine. Although I wanted UK proxies for one of the orders, I didn't get them because I just requested European. However, quickly and easily resolved with support. My bad as there is a space for special requirements when you order and I didn't use it! But like I said, quickly and easily resolved.
Response from MyPrivateProxyAug 20, 2020
Thank you for your feedback! We deeply appreciate each one as a way to constantly improve.
Kevin
Got a medium prio ticket after cancelling, telling me how to cancel which i alrdy did like a day ago. Then now when im asking for a refund it has taken them over 3 days to just give me 2.5 dollars back... Edit: 4 days and still waiting. Edit #2 took them 2 years to respond to this review lol.
Response from MyPrivateProxyAug 20, 2020
I'm sorry to hear you had a negative experience with MPP. We always aim to offer the best customer experience, and we take into consideration all your comments, both negative and positive, so we can continue to improve our services and exceed our customer's needs and expectations.