MyPrivateProxyReviews of myprivateproxy.net

I'm trying to start a small business to make some extra income, and this company has helped me out tremendously. I know nothing about proxies, and they patiently taught me everything I needed to know. Once I even got a refund for a project that I had to cancel. No hassles, immediate refund. I wish all the other companies I deal with were that professional, that prompt, and that honest

Based on my experience, MPP is way above any other proxy provider. I always recommend it to friends. It's easy to use and has the best proxies for web scraping

Just wanted to say, you're the third proxy company we have worked with. You guys have been by far the best and will probably be our last. You keep up the customer service and product side like this and you'll always have our business.

For some time we used the myprivateproxy service and were generally satisfied with it. Until we noticed that the amounts for proxies that we did not buy and did not use began to be debited from our card. As it turned out, we did not purchase a proxy package, we purchased a subscription, which was not mentioned when we purchased a proxy. We are very upset that we were charged for services that we did not use. And we did not want to purchase a subscription. The subscription terms were not transparent and were not clearly described. We didn't know that it was a subscription and thought we were purchasing a one-time proxy package. We have contacted support several times for a refund. As a response, we received a standard message that the case is being considered by the billing team. After that, the cases were simply closed. We are very upset with this attitude towards customers and hope that the support service will still respond and return the money to us. Update on their answer: We are very sorry if you have the impression that we are abusing Trustpilot to get our way. This is absolutely not the case. We want to share our experience of using the myprivateproxy. And pay attention to the fact that we are getting incomplete replies from the support.Had it been made more clear in the beginning, that your service is a subscription-based one, we would’ve definitely paid attention to it including monitoring email. As we already addressed this issue to you, it is not very obvious that when making a purchase on your service, we automatically subscribe to your services. We are very sorry that you regard the appeal here as an attempt to undermine your reputation.We, as customers, express our frustration with your service. Unfortunately we do not always have access to the email address. I think many of your clients have already encountered this. We are glad to see that you have already taken steps to improve this issue, and would like to address them to other users.We have proof in the form of screenshots (trustpilot does not allow you to attach them here) where you can see the "before" and "after". After our appeal to support, a footnote appeared on the proxy packages stating that this is the cost per month. But it is precisely because of the lack of transparency that we got into such an unpleasant situation. We are always ready for dialogue and we hope that you are ready to consider the opportunity to meet us halfway for the reasons listed above.

Worst proxy provider. I worked with them for few months until I discovered that they were billing me too much, then they refused to refund. Also their service is very poor, proxy are slow. To avoid at all costs, I found a much better provider now with fast proxies and honest billing. Update on their answer: they refunded nothing, I have several Paypal dispute with them. This website should be closed

The customer support was really collaborator, and super nice.

Everything in this site is just (perfect)

So I recently left a good review after I had the proxy setup, worked fine, was a good price and was well pitched to me with a nice location. All was happy. Until the actual usage of the proxy started, My intent of use of the proxy was clearly stated before purchase, they advertise their service as "unlimited" which is FALSE advertisment. They cap your usage, no wonder it's cheap. They told me I was using too much which was 6GB. Now today, my proxy has been restricted to 192 kbps which renders the proxy useless as you can barely load chrome with this speed. This is a way of my payments to continue whilst having an unusable proxy. This is quite literally a scam that's going on here. I would advise against this company VERY STRONGLY as they hook you initially at the start but it's not what it seems. AVOID AT ALL COSTS! Using my money and making my proxy useless, nice one myprivateproxy