MyPrivateProxyReviews of myprivateproxy.net

Uso uno de sus proxys pero no soy capaz de hacer nada en google

Purchased 20 proxies from myprivateproxy.net because we used them in the past and I knew they work. After an hour, seeing that my proxies were not delivered, I contacted the support team by opening a ticket. All I received was an automated replysaying that the ticket was forwarded and updates will follow so I sent another message 3 hours later asking them to just deliver my proxies as the payment was made and I followed up with another message to ask them what happened to their: 24/7 Support Trained, in-house experts are here to help 24/7. Our robust help center includes guides, video tutorials and more. "Fast Delivery You need your service now, not tomorrow. Upon purchase, we activate your private proxies instantly! This advertisement is listed on their webpage right before selecting the desired proxy package." I also mentioned that I will need a refund if they don't intend to deliver urgently, as advertised, in order to go purchase somewhere else. Still no reply, contrary to their 24/7 support advertisment so I asked them for a refund. 2 hours later, I received another automated reply saying that the ticket was forwarded tand updates will follow. 3 hours after my last message I initiated a PayPal dispute and sent myprivateproxy another message updating them with my actions. No reply, so I followed up with another message 2 hours later, letting them know that they are the worst and I will make sure everyone knows it and that I only received 2 automated messages from them, not even the courtesy of a human being. 40 minutes later, I posted a review here and sent them another message with a screenshot of the review. 2 hours later I finally received the first real reply, being notified that because I kept replying to the ticket, it was bumped back to the bottom of the queue and the reason for not receiving the proxies is that my PayPal payment was not confirmed and I should resolve my issues with them. So much for the "Trained, in-house experts are here to help 24/7. Our robust help center includes guides, video tutorials and more." A reply to a ticket, messes up their entire support system. I told them my PayPal account was in good standing and that the money was sent from the PayPal balance so there is NO more confirmation needed on my end, it is most likely on their end because PayPal probably sees them as high risk due to numerous refund claims. In the meantime, they issued me the refund on PayPal. After providing me some screenshots, it became clear that PayPal indeed hasn't delivered the payment because they were reviewing it to protect the seller (MyPrivateProxy). This was odd but indeed, the payment issue was not on their end. So, after realizing the payment was the factor that caused the delay in the proxy delivery, I asked them why they couldn't update me on this as they advertised, with their 24/7 support team, I received messages regarding my lack of knowledge and other irrelevant specification, without owning the fact that I only recieved a human reply after over 10 hours from the purchase but pointing me to the inital response time and today's response time and I will have my answer. ( I assume they were talking about the first time I used their service when I indeed received the proxis instantly). None of these cover the fact that their support team is not there 24/7 and if you have an actual issue, you will receive a real human update after over 10 hours. Update : 2 days later, I received a phone call by a person that hasn't even introduced himself and threatening our company for inflicting reputation damages to MyPrivateProxy and I should retract the review here, which I just did. He also told me that the reason for the payment being held by PayPal is because the myprivateproxy account was made under one name and the PayPal account beneficiary was under a different name which is true because the myprivateproxy account was opened by an ex employee of ours a year ago and we used the same one now. Even though I am completely unsatisfied with the experience, I updated my rating from 1 star to 2 stars because of the payment issue which was completely not their fault. The bad review reflects : - false advertising because they promise 24/7 support and they don't - inability to own their mistakes and try to salvage a potential customer relationship or at least reduce the amount of frustration caused by the lack of a proper support team - trying to intimidate bad reviewers in order to prevent damage to their brand instead of working out an amiable solution or at least an apology P.S.I recorded the phone call, even though their harasser didn't present himself so I assume it can't be connected to them directly