James H.
The protein is nothing magical after…
The protein is nothing magical after falling for Tony's sob story. Ordered the 3 jars at once for a better price. Without my knowledge, I get an email that they are shipping 3 more after a VERY short time when I had used about half of one. I called customer service to cancel., I was told I had agreed, who knows maybe it was in the fine print? They said they had already shipped and it was too late to cancel, but I could refuse the shipment. More than 2 weeks later I received an unmarked package that simply said fulfillment center, and I opened it having no idea who it was from. I tried to take it back to the post office and was told I could not refuse because it was opened. I believe all of this is carefully planned to prevent the customer returning. I believe your business plan is designed to maximize the delivery of unwanted product. In the past, I was very disappointed by one your video exercise abbreviated P90x work out. It was 20 minutes of a very boring single routine. The fault lies with me, fool me twice, shame on me.
Response from Power LifeMay 4, 2022
Hello James. My name is Jordan, I am with Power Life. I deeply apologize for any inconvenience you have experienced. It is never our intent to deceive our customers. To help prevent theft our customers' packages, our boxes do not have logos on them. The products that we carry are available as a one-time purchase and we also carry certain products with a monthly subscription option. The best way to distinguish the two is to look at the product name and description in your shopping cart upon checkout. If you see any of these words or phrases, "Monthly" "Per Month" "Subscription" "Membership" "Recurring", then you are most likely placing a recurring order which will auto-renew in 30 days from your purchase date. While many of our customers see great results with our formula, we do understand that it may not be for everyone. For this reason, we stand by our 90 day money back guarantee. If you are ever unhappy with an order, it may be returned for a full refund. I have escalated your review to our Customer Relations Team, so that an agent can provide you with personalized care and ensure you are fully refunded. We hope you give us another chance in the furture. If you ever have any questions, please feel free to email me at [email protected]. Have a nice day.