Jessica S.
Have to pay to return even if their mistake
This is my first time buying and I've had a terrible experience and won't be purchasing again. I selected vanilla and bought 3 jars. They sent me chocolate which I do not like an did not order. So I submitted a return request and have to pay to ship them back. To summarize, their website messed up my order, I had to pay to get the wrong jars shipped to me, and I'll have to pay to return them. This is crappy customer service and a bad policy. Edit: As of July 25, no one has reached back out to me.
Response from Power LifeJul 20, 2023
Hello Jessica. My name is Jordan, I am with Power Life. I would like to apologize on behalf of Power Life for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have escalated your review to our Customer Relations Team, so an agent can provide you with personalized care and ensure you are fully refunded. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.



