Karen D.
DO NOT DO BUSINESS WITH THIS…
DO NOT DO BUSINESS WITH THIS COMPANY!!!!! Per their instructions, I sent our dog’s sample to the address provided. A few days later I checked the tracking information, which shows that it was received at the destination address. A few days later, I checked the lab’s internal tracking system, which is supposed to show where your sample is in the process. This showed that they had not received our sample. When I reached out to the company for an explanation, I was advised that the address provided for shipping is only a “mail sorting plant” and that somehow, after reaching this point, the sample is supposed to magically make its way to the “lab,” for which no address is provided and with no indication as to who will ensure this occurs. So, clearly can’t happen and will remain in the “mail sorting plant” until the end of time. All the company is content to do is continually advise that they are not responsible for anything, including the the sample going missing - which it quite obviously has, being as it was sent to some random address as provided by them. I have reached out and requested a person to speak with, only to be ignored. I have now instructed them to process a refund, which they have also ignored. Clearly nothing but a blatant scam, likely being run out of someone’s basement. Avoid them at all costs!!!!!! ……….this “business” responds to my review saying how sorry they are and would like to make things right. I have reached out to them requesting contact information (the phone number posted on their website is fake) to speak to someone to resolve this - they refuse. I have also repeatedly directed them to process a refund - again they refuse. The only party involved genuinely attempting to chase down a resolution, definitely isn’t them. Thanks for proving my point - classic scammer behaviour…….
Response from My Pet SensitivitySep 2, 2026
Thank you for your feedback. We are sorry to hear this, and we would love to turn your experience around. We have requested your information through the platform, and as soon as we receive it, our team will reach out directly to assist you further. We appreciate your patience and look forward to resolving this for you!