Hi,
Thanks for sharing your review,
Just a heads up: we don't send out physical test kits.
After placing your order, you'll get an email with your unique code. All you have to do is complete our online form, which helps our lab team process your results swiftly upon arrival. Following that, you'll receive another email with instructions and the address for sending your sample.
Questions? Feel free to ask. We're here to simplify things for you!
Kind Regards,
Customer Support Team
SP
Stephen P.
Very informative read
Very informative read. However, going to look at with my vet. A lot of information… hoping they can help me with it.
Thanks
Response from My Pet SensitivityJan 16, 2024
Hi,
Thank you for sharing your feedback!
We're glad to hear that you found the information provided very informative. Consulting with your vet is a great approach, and we hope we can offer valuable insights and assistance.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in our services.
Kind Regards,
Customer Support Team
AT
Angela T.
So specific! Awesome!
So specific! Awesome!
Response from My Pet SensitivityJan 16, 2024
Hi,
Thank you for your awesome feedback! We're thrilled to hear that you found the results so specific.
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in our services.
Kind Regards,
Customer Support Team
AS
Andrea S.
Don't use this company
First, upon ordering test, it's not clear that you don't send a physical kit. I paid $40 to cut my dogs hair to send. I then had to pay $7 just to send the envelope USPS just so it could be tracked. You don't send a confirmation that the sample has been received and so I'm at the mercy of your company to email me when the test results are in. Based on confirmation of tracking, my dogs sample was delivered last week yet I'm still awaiting results. To make matters worse, your company has INUNDATED me with emails. You're seeking referrals, reviews, etc. It's ridiculous and
Response from My Pet SensitivityJan 16, 2024
Hi,
Thanks for sharing your review!
Here's a quick heads-up on how it works: First, your sample heads to a fulfilment office, and from there, it moves on to our lab for thorough testing. If you've been tracking it, you might see it marked as received at the fulfilment office, but it hasn't made it to our lab yet.
Once your sample reaches our lab and is logged into our system, you will receive a prompt email notification, confirming its safe arrival and the commencement of the testing process.
Should you have any further inquiries or require assistance, please feel free to reach out.
Kind Regards,
Customer Support Team
DB
Dianne B.
Directions for testing and submitting…Easy and helpful
Directions for testing and submitting were clear and easy to complete.
Response from My Pet SensitivityJan 16, 2024
Hi,
Thank you for sharing your positive experience!
We're thrilled to hear that the directions for testing and submitting were clear and easy for you to complete.
If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your trust in our services!
Kind Regards,
Customer Support Team
CU
customer
Chloe & Cornelia
I recently ordered a test kit, however after finding out what was effecting our pup we decided to cancel the test kit for a refund. My request was answered within 24 hours and the refund is on its way, with no issues. I cannot comment on the test kit itself, however the customer service I received from Chloe & Cornelia has been amazing. Cannot fault their help. Thanks so much again.
Response from My Pet SensitivityJan 16, 2024
Hi,
hank you for taking the time to share your experience with us!
We're delighted to hear that our customer service team, Chloe and Cornelia, provided you with amazing assistance. We understand the importance of a smooth refund process, and we're glad to hear that your request was handled promptly and without issues.
If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our services!
Kind Regards,
Customer Support Team
ML
Me Lissa R.
Helpful to find out what my girl was…
Helpful to find out what my girl was reactive to. Thank you
Response from My Pet SensitivityJan 16, 2024
Hi,
Thank you for sharing your experience with us!
We're glad to hear that the test was helpful in identifying what your girl was reactive to.
If there are any more questions or if there's anything else we can assist you with, please feel free to reach out.
Kind Regards,
Customer Support Team
DB
David B.
Misleading at best
When I first chose this company your literature said it would take 3-5 days to get results. Then when I sent the package away and didn’t receive results in a week, I checked back and the message was it may take up to two weeks. Now more that two weeks later I have nothing to show for the money I spent. Glad I didn’t give the “tip “ you suggested in the literature. I feel scammed.
Response from My Pet SensitivityJan 16, 2024
Hi,
Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced. Unfortunately, the postal company's transit time is beyond our control.
However, once your sample arrives at our lab, I can assure you that we prioritize processing, and results are issued within 3-5 days, as stated on our site. We understand the importance of clear communication and will take your feedback into consideration for future improvements.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding.
Kind Regards,
Customer Support Team
