Gordon
I was charged $9.99 auto payment for a…
I was charged $9.99 auto payment for a service I didn't know about. Extremely difficult to cancel and get a refund. Can't get through on the phone. The allergy test was informative don't know if it is reliable yet.
Response from My Pet SensitivityMar 30, 2026
Hi Gordon, We are sorry to hear you are feeling this way. Regarding the subscription item, I can assure you that we offer the chance to sign up to our 247Vetline subscription at various points throughout your checkout process including on the product page, in the cart and post-purchase. If you opted to one-click purchase the product or didn’t remove it from your basket then you will have signed up to the subscription service which is a monthly recurring fee. This is displayed during purchase and you will have also received a welcome email with details on how to get started and create your profile. We hope this clarifies things and appreciate your understanding.


