Roo M.
I purchased a screening of my dog
I purchased a screening of my dog. Then I noticed another subscription payment coming out of my bank. I got in touch with them. They were obnoxious and said they sign everyone up and you have to opt out !!!!!! I did not see anything in relation to this when I purchased my dog screening. They refused to give my money back. Don’t upload your payment details to this company, they are thieves and not very nice customer service
Response from My Pet SensitivityMay 25, 2026
Thank you for your feedback. We’re sorry to hear about your experience and any frustration caused. At checkout, the 24/7 Vetline subscription is presented at multiple stages, including the product page, cart, and post-purchase confirmation. If it is not removed during checkout or if a one-click purchase option is used, the subscription is included at $9.99 per month following the initial offer period. We understand that subscription details can sometimes be missed, and we appreciate you sharing your concerns as this helps us continue to improve clarity within the purchasing process.