Quick, easy and in depth results. Taking them to my vet for both kitties. Hoping for the best. Shall see.
Response from My Pet SensitivityJun 26, 2024
Hi,
It's great to hear that you found the process quick and easy, and that the results were in-depth. Taking the results to your vet is a smart move to ensure the best care for your cats. I hope the information helps in addressing their needs and leads to positive outcomes. If you have any further questions or need assistance, feel free to reach out. Wishing you and your kitties all the best!
Kind regards,
Customer Care Team
BW
Brandon W.
It’s been 3 weeks since I mailed the…
It’s been 3 weeks since I mailed the sample back to them in there self addressed envelope. They keep telling me they haven’t received it. Mail doesn’t take 3 weeks to get from Ohio to Texas. There customer service is terrible with there automated reply. I spent 60 bucks hoping to have some answers and it was a total waste of money. I want a refund.
Response from My Pet SensitivityJun 25, 2024
Hi,
Thank you for your review. The address in Texas is our fulfilment centre, your sample is forwarded onto us in the UK from there. This is why it takes 2 - 3 week for the samples to arrive. If you still haven't receive a notification that we have received your sample in 3 weeks from the date you posted it, please contact our customer care team and we will look into it and advise you right away.
Thank you
AV
Alexandre V.
Pretty dissappointed
Pretty dissappointed. The test result is super vague compared to other companies. They say my dog has only 2 or 3 intolerances. They don’t show you all the food tested with a small, mild or high intolerence chart. My dog is a French Bulldog and have a very hard time with a lot of food. Pretty sure this test is bullsh*t wich would explain the low price. Don’t bother and go with a other company.
Response from My Pet SensitivityJun 24, 2024
Hi,
I'm sorry to hear about your disappointment with the test results and the experience you've had. It's frustrating when expectations are not met, especially when dealing with your pet's health.
If you haven't already, you may want to reach out to the company's customer support to express your concerns and seek clarification on the results provided. They may be able to offer further explanation or assistance.
Thank you
AL
AltheA
Horrible customer service
Horrible customer service. They are scammers!!! They will lie to avoid refunding! I sent my sample via UPS x1 month ago. This is a scam. Do not buy this
Response from My Pet SensitivityJun 24, 2024
Hi,
I'm sorry to hear about your frustrating experience with the company's customer service and the delay in processing your sample. If you haven't already, I recommend reaching out to their customer support again and clearly outlining your concerns
Thank you
PC
Paige C.
Incredibly helpful
I've spent thousands of dollars trying to help my cat who presents massive amounts of inflammatory cells throughout her gut due to irritable bowel disease. It causes difficulty defecating, diarrhea, and vomiting on a daily basis. We've tried steroids, diet changes (including that of prescription diet changes), many otc products, natural remedies, etc. After giving the My Pet Sensitity kit a go, I found that she had a high reactivity score to a lot of items that are in most cat foods. So many in fact, that I literally cannot find a single cat food that doesn't have at least one or two of the ingredients that she scored highly on. I would consider those foods if there wasn't such a high concentration of them, but of the ones that only had 1 or 2 of those ingredients, they were still listed near the top of the ingredients list.
Learning all of this has really helped me understand everything to keep her away from, so that I can make my own kibble and wet food at home and really provide her with a concoction that's best suited to her needs. I'm so happy because she's extremely malnourished and underweight due to the vomiting and diarrhea, and now we can finally get some nutrients in her system that will STAY in her system.
Response from My Pet SensitivityJun 24, 2024
Hi,
I'm truly sorry to hear about the challenges you've been facing with your cat's health. It sounds like you've been through a lot trying to find solutions for her irritable bowel disease, and I can only imagine how difficult and frustrating this journey has been.
It's encouraging, though, that using the My Pet Sensitivity kit has provided you with valuable insights into her dietary sensitivities. Identifying the specific ingredients that trigger her reactions can be a crucial step in managing her condition effectively. Your decision to prepare homemade kibble and wet food tailored to her needs shows your dedication to improving her health and nutrition.
If you need any assistance or further guidance as you continue to adjust her diet and care routine, please don't hesitate to reach out. We're here to support you and your cat on this journey toward better health and well-being. Wishing you both all the best moving forward.
Kind regards,
Customer Care Team
KF
Kari F.
I would like it like sample showed and…
I would like it like sample showed and easier to understand
Response from My Pet SensitivityJun 24, 2024
Hi,
It sounds like you're looking for results that are clearer and easier to interpret, similar to what was shown in the sample. Clear and understandable information is crucial in making informed decisions about your health or your pet's health.
If you have specific concerns or if you need assistance in understanding your results better, reaching out to customer support for clarification can often be helpful. They can provide additional explanations or guidance to ensure you fully understand the findings.
Kind regards,
Customer Care Team
CT
C.T
Great
Really fast results. Easy process.
Very helpful results.
Helped me to help my dog.
Stopped him from biting his legs and feet, and driving himself and me crazy !
Response from My Pet SensitivityJun 24, 2024
Hi,
That's fantastic to hear! Fast results and an easy process can make a big difference, especially when it comes to your dog's health and well-being. It's great that the results were helpful in identifying the problem and that you were able to take action to alleviate your dog's discomfort. If you have any more questions or need further assistance in the future, feel free to reach out. We're here to help you and your dog!
Kind regards,
Customer Care Team
DA
Darrell A G.
We haven’t gotten any results yet
We haven’t gotten any results yet, can’t leave a review
Response from My Pet SensitivityJun 24, 2024
Hi,
We emailed your results on the 20th June. I have just resent them for you
Please let us know if you have any questions
Thank you
Customer Care Team
