I was very skeptical when I received my results. When I did the test, I thought it was for allergies. Nevertheless, I looked at the results and studied it. Under the food section was an item that I was high sensitivity so I stopped feeding it to my dog. Today is 5 days without and she is doing great. I have dealt with horrible itching, scratching to the point of bleeding, spending a great deal of money for the past 3 months. As of today, it appears to be over! Even a sensitivity can be a tell all pointing to an allergy. Thank you!
Response from My Pet SensitivityAug 14, 2024
Hi,
Thank you for sharing your experience! We understand your initial skepticism, but we're thrilled to hear that eliminating the high-sensitivity item from your dog’s diet has made such a positive difference. It’s great to know that even identifying sensitivities can help address underlying issues like allergies. We’re glad we could assist in improving your dog’s well-being, and we appreciate your trust in our service!
Kind regards,
Customer Care Team
CG
Christina G.
I was thinking that it also covers…
I was thinking that it also covers outdoor allergies like grass weeds pollen etc and it didn’t!
Response from My Pet SensitivityAug 14, 2024
Hi,
Thank you for your feedback. We’re sorry for any misunderstanding regarding the scope of the test. While our focus is on food sensitivities, we understand that outdoor factors like grass, weeds, and pollen are also important. Your input is valuable, and we’ll work on making the test's coverage clearer in our descriptions. If you have any other questions or concerns, feel free to reach out.
Kind regards,
Customer Care Team
EL
Elizabeth
Happy with purchase
Loved that there was no kit. Directions were easy to follow. It was easy to get the fur samples and there was a quick turnaround time! Extremely happy with my purchase.
Response from My Pet SensitivityAug 14, 2024
Hi,
Thank you for your kind words! We're thrilled to hear that you appreciated the simplicity of the process and the quick turnaround time. It’s great to know that gathering the fur samples was easy and that you’re happy with your purchase. If you have any more feedback or need assistance in the future, we're here to help!
Kind regards,
Customer Care Team
AS
Amanda S.
No communication, tons of worry, takes forever
I sent the test off from the post office 7/18 it is now 8/12 and I am still showing it has not been received, I reached out to them about the test and was told -Thank you so much for your email!
Your sample has not yet arrived with our lab.
To confirm all samples initially go to a fulfilment centre to go through quality control, they then forward them onto our lab which is why it can take around 2-3 weeks to arrive. However, they can arrive much sooner than this.
As soon as the sample does arrive with our lab you will be sent an email notifying you. The results then follow 3-5 days later.
I do hope this helps!
It does not help as that was 8/1 and today 8/12 still shows not received. When I asked if I should be gin to worry as its been so long I was told Yes please do not worry, it can take up to 3 weeks maximum to reach us from the date it was sent.
Rest assured as soon as the sample arrives we will send you an email notification. But its been way more than enough time for it to be received. I have yet to receive a notification, email or anything else and I check the website daily. Its quite enough money to be worried when its been this long and no update at all or care of how long its taking or if it has been received at all.
To add to this since they responded I have yet again reached out and heard nothing at this time. I am wasting my valuable time begging for results and information for a service I paid for and have received nothing. Feel free to reach out to me as I already have many many times and continue to do with no avail.
I also think it's very odd that the reviews are all magic and rainbows on the site but that is not my experience at all. I needed this test for my beloved family member and yet this is the service I have received. 1 out of 10 and that is only because the test was easy to perform. Everything has been a nightmare.
Update : I did receive another email back about my test. it says-
Thank you for reaching out again. Please can you advise the date you posted your sample?
It's quite common for samples to take around three weeks to reach us, but it's it's exceeded this time frame it's possible your sample might have been lost in the post. This doesn't happen regularly, but it's a possibility. If this is the case we'd need you to post in a second sample, and we can provide instructions on how to do so and put some measures in place so your sample is prioritized once it arrives.
To which I sent the dates once again that were sent in each and every previous emails ( so far totaling 8) which you would think by now they would at least have that part understood.
As per the email request I took another sample and paid myself to mail it back with a tracking number because I do not trust it to get lost again and since communication and it seems everything is on the customer so I could have piece of mind. I will update the review when and if I get results.
ANOTHER UPDATE: I sent the results back with a tracking number so this time they could not say they didn't get my pets test in the mail. I tracked the package and it arrived 8/15. Since then it has been 2 days no communication what so ever from the company even though I have sent them another email and after I was promised -your second sample will be prioritized in our system, and we'll make every effort to deliver your report in the shortest possible time once received.
I am at my wits end tomorrow will mark 1 month since I started this fight that was supposed to be a journey and a betterment of life for my beloved family member. It's sad to me that in order to get your company's attention and care that I had waited so long I had to write a review, it's also sad to me that my dog, my family member has needed this test all this time very severely and your company didn't care, communicate, or do anything at all to resolve the matter or make anything any better. I've been stressed having to deal with all of this, and wasting a lot of energy and worrying and now I am wondering if it's all been a scam or a joke and I will never see the results
Response from My Pet SensitivityAug 13, 2024
Hi,
Thank you for providing such detailed feedback. We understand how frustrating this situation is, especially with the delay and lack of updates on your test sample.
We genuinely apologize for the inconvenience and the extended wait time. Please reach out to our customer support team with your reference number and details so we can investigate this matter further and ensure that your sample is located and processed as soon as possible. Your satisfaction is important to us, and we’re here to help resolve this issue.
Thank you
AS
Allison S.
Quick and easy!!
Quick and easy!!
Response from My Pet SensitivityAug 13, 2024
Hi,
Thank you for your feedback! We're delighted to hear that you found the process quick and easy. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Kind regards,
Customer Care Team
KT
Katie T.
The results are very detailed and we…
The results are very detailed and we received them back pretty quick.
Response from My Pet SensitivityAug 13, 2024
Hi,
Thank you for your feedback! We're glad to hear that you found the results detailed and that you received them promptly. If you have any further questions or need additional support, feel free to reach out. We're here to assist you!
Kind regards
Customer Care Team
CS
Claire S.
Great pet sensitive test
Great pet sensitive test. Good clear instructions of what to do and great results within days!!;
Response from My Pet SensitivityAug 13, 2024
Hi,
Thank you for your feedback! We’re thrilled to hear that you found the pet sensitivity test to be effective and that the instructions were clear. It’s great to know you received your results quickly. If you need any further assistance or have additional questions, feel free to reach out. We’re here to help!
Kind regards,
Customer Care Team
CM
cindy M.
I sent in hair samples for both dogs
I sent in hair samples for both dogs, the dog with the most issues had very little reactivity. The dog that wasn't having any issues had quite a bit more reactivity. There was no reactivity to chicken, so I gave them freeze dried chicken, (chicken was the only ingredient) treats. The one dog started reacting to it. I really feel that I wasted $90.00. Yes you told me what they reacted to, but I'm not really not sure how accurate everything is.
Response from My Pet SensitivityAug 12, 2024
Hi,
Thank you for sharing your experience. We’re sorry to hear that the results did not align with your expectations and that you feel the testing may not have been accurate. We understand how important it is to get reliable information, especially when it comes to your pets’ health. Please contact us directly so we can discuss your concerns in detail and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to address this issue.
Kind regards,
Customer Care Team