irene F.
I have ordered a test for my cat
I have ordered a test for my cat, he is struggling with some food allergies, and I wanted to figure out what to avoid to help him improve and enjoy his cat life. I first thought the test would be mailed to me but after a week, I read the description, and I had to mail the hair myself using the mailing info the company had provided. After mailing everything as indicated by the laboratory, it was a waiting game. After 12 days I got worried so I emailed the laboratory with my concerns, they were quick to reply and explained that there is a first triage of all of the hair to make sure they were good enough to be sent to the lab and that was why I haven't received any info just yet. I understood that even though on their website they do not mention that part of the process I play along with it and see what will happen next. Two days later, I received an email saying that the lab had received my hair sample and they would analyze it and send me all of the information within three to five days. I had to admit I had my doubts, but after receiving all of the information as promised about my cat sensitivities, I am very pleased. Now we are working to find food that he can eat and start healing from all of those allergies and sensitivities.
Response from My Pet SensitivityOct 22, 2024
Hi, Thank you for sharing your detailed experience with us! We're glad to hear that you received your results and are pleased with the information provided about your cat's sensitivities. We appreciate your patience during the process and apologize for any confusion regarding the mailing of the hair sample. Your feedback is invaluable, and we will work to ensure that our communications are clearer. If you need any further assistance or have questions as you work to find the right food for your cat, please feel free to reach out. We’re here to help! Kind regards, Customer Care Team