myotcstore.comReviews of myotcstore.com

Very quick delivery and good pricing.

MyOTCStore sent me the wrong product that was not as advertised. I paid to return the items to them out of my own pocket, and I returned everything in full. My total order was $273.37, yet they refunded only $194.73. They are still withholding $78.64 with no valid explanation. They keep referencing their return policy but cannot justify where that missing amount comes from. I have had to chase them repeatedly just to get partial refunds. Their customer service responses are slow, dismissive, and completely unhelpful. They take your money, ship incorrect items, and then make you fight to get anything back. I have reported this to my credit card company. Do not trust them.

Product arrived extremely fast and have always had great customer service!

Great prices and packaged well

Items that I really needed went shipped

delivered with care

My order was short one item that I was charged for.

The only reason I took a STAR ⭐️ away is due to your exorbitant delivery fees. While I understand that shipping items isn’t free, I thought that $14+ for the shipment of 6, 13 ounce bottles of hair care products, which was shipped in ONE small box that weighed (approx) 2 lbs was excessive. Yes, I also understand that free shipping is offered, but only if you spend more than the price of shipping! In my humble opinion, $7 would have been a fair and reasonable fee. Everything else was fabulous. From the item availability to the price to the quick delivery, which was only 2-3 days. I shall return (G-d willing). THANK YOU, Sharon