Gigi
I Ordered 10 Jars of Windmill Vitamin E Ointment and Received A New Version of the Product That Contains Petroleum Which I Won’t Use.
I ordered 10 jars of Windmill Vitamin E Ointment based on the item photo and ingredients. A day later, the website changed the photo to the “new packaging .Not only was the packaging of Windmill products changed, but so did the formula of ingredients in the Ointment which I discovered when the items arrived. I reported this to customer service and was told by 2 people that I could return the 10 jars at my expense . I don’t think I should have to pay the return shipping because it is NOT the product I ordered. I ordered the Ointment that doesn’t contain Petroleum.At least I could have been notified of the addition of Petroleum, snd asked if I wanted that new product. But I was not given the opportunity . It was shipped anyway and now I am expected to pay to return it? Clearly in this instance I should be able send the products back without having to pay shipping. Yesterday I responded to the latest email and stated these facts and have not received an answer. It’s not my fault that I ordered something I don’t want…simply the Windmill company changed the formula and the new product was uploaded AFTER I paid for my order.