myotcstore.comReviews of myotcstore.com

Scam. I made a purchase 2 weeks ago, since then there is no update. I told them to give me a refund since I don't need the items anymore and they kept telling me to wait. Last time, I called them and very disrespectful indian picked up and told me to hang up the phone :). And they claimed the payment did not go through, even though I have the transaction confirmation from my bank which shows the exact amount that successfully transferred. Stay away!!!

My OTC Store provides excellent customer service. I called their phone number and the sales agent immediately answered my call and question about whether they had the item I wanted in stock (they did) and he also stayed on the phone with me until I finished placing the order on their website and the order was confirmed. It is rare to get this type of personalized service and I am grateful for it. I highly recommend My OTC Store.

They are thieves, 6 times in the last year they shorted me items but charged me, they just did it again and told me to take a picture of the items for a refund, take a picture of the items that weren't included? Called their number, told "we are not issuing you a credit, do what you have to do" STAY AWAY FROM THIS PLACE!!!!!!!!!!!!!!!

I ordered 4 products and received 2. They tell me to reset my password. That doesn't work. Getting a run-around. I shall change my credit card information and report fraud.

Weeks late and apparently used! Four of the ten eye heating pads I finally received in broken packaging had clearly been used. They had no soap in the fabric part and took additional reheating to activate. This store should be avoided at all costs!

I put a review on their website and they DELETED IT!!! I purchase Desitin "Fresh Scent" specifically based on the Title description of the product on their website, that's what I expected to receive. Upon arrival of this product, I received Fragrant Free Desitin which I now know is the only option. I searched high and low for the older product, had their description not said "Fresh Scent" specifically, I would not have purchased it. I've contacted this merchant but they refuse to let me return the product for a refund. Why, because they stated that the UPC on the product I received matches their UPC inventory . NOPE!! I PLACED THIS ORDER FOR A SPECIFIC ITEM. YOU SENT THE WRONG ITEM. I even told them to they needed to change their description and didn't until I wrote an unfavorable review beneath the product on 7/19/21. Now the description has been changed. How would any consumer know the UPC symbol without the product in hand?? This was a complete misrepresentation by this seller and is THEIR ISSUE...NOT MINE!!! Now they won't reply to my messages.

1. Their website says "free shipping for orders over $149" - didn't apply to me. The support was useless - basically just said "works on our side". No refund. 2. They didn't ship half of the order. And I had to prove that through a lengthy email thread (a total of 28 emails). First, I had to send photos of the package. Then, I've sent a video showing that the box isn't even big enough to fit all items. They still didn't believe it - basically saying that their warehouse has confirmed the shipping is fine and the issue is on my side - either someone has stolen the items or just I'm lying. Then, I had to weigh every single bottle to prove that the overall weight of the box is exactly what they've sent to me. And only then they've agreed that the package missed 8 items ($100+ btw). The result was a refund, not a shipment of missing items. Total time wasted - 1.5 months. P.S.: I always thought that shopping at smaller retailers vs amazon is better since I'm supporting smaller businesses. Never again. If such a thing would happen at amazon - I'd instantly receive a refund without even sending a partial order back. UPDATE (re myotcstore reply): 1. I've tried doing that and it still didn't work - you can check the email thread we had. 2. Still holds true - lots of time wasted to receive that refund. Thank you for confirming.

Good services