Will not be shipping with dhl again
I paid to have my shipment delivered 1-3 days after it landed in Barbados as of today April 4 I have not yet received it
Response from MyMallsApr 3, 2025
Hi Jamila, thank you for your review and we’re truly sorry about the delay. We understand how disappointing it is when shipments don’t arrive on time. While DHL handles the final delivery, we always want to support you where we can. We’d love to check in and see if everything’s been resolved—please feel free to reach out if not!
JS
Juliandro S.
Fast and easy.
Fast and easy.
MyMalls processes the packages real fast, the user interface is easy to navigate and pay, and having DHL as the carrier is a plus. We live on a island with services that take 1 week to process packages, and one week to ship. I recommend anyone that needs something shipped fast.
Response from MyMallsApr 3, 2025
Thanks a ton, Juliandro! Fast and easy is what we’re all about. We’re so glad you’re loving the interface and the speed—DHL for the win 💨📦
SE
Stephine E.
Fast
Fast, Friendly customer service. Good shipping rates and options. Quick response times to queries. I would highly recommend MY Malls.
Response from MyMallsApr 3, 2025
Stephine, you’re the best! We’re proud to offer fast, friendly service—thanks for recommending us!
DA
DawnB
GHOSTED
My package was delivered to MyMalls on Dec 8th (I sent proof of this). Today is January 12th and I have yet to receive a reliable response regarding my package. As a matter of fact the ONLY response I received in the initial stages of my queries to them, was a "send us the tracking number", which I happily sent.
If I am being honest, MyMalls service in the past has been very good, I had no complaints. But I am now in the process of sourcing another shipper, as I have been drawn to the conclusion that my package (that was in their possession) was stolen, lost/mis-sent to someone else, and so my imagination is running wild!
And here is the latest kicker.....the corresponding invoices (for my goods) that I uploaded onto their portal has magically disappeared as of today (Jan 12th). I've now uploaded them once again.
If there are delays then let your customers know and not draw their own conclusions.
I have NEVER posted anything negative on a platform such as this. But it sorely does suck being out couple hundred dollars and GHOSTED on top of it!
Response from MyMallsJan 16, 2024
Dear Dawn,
We appreciate your feedback and apologize for the inconvenience you've experienced with your recent shipment.
Our commitment is to provide the best service possible, and we understand your frustration with the delay and lack of information.
We've identified an issue with OnTrac, resulting in your package not reaching our warehouse as expected. Our customer service team is actively addressing this matter and will reach out to you shortly to provide a comprehensive update. We understand the importance of timely communication, and we regret any uncertainty caused.
We value your loyalty and the positive experiences you've had with MyMalls in the past. Rest assured, we are taking immediate action to resolve this situation and ensure the safe delivery of your package. Additionally, we have addressed the disappearance of your invoices, and we appreciate your diligence in re-uploading them.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
We are committed to resolving this matter promptly and appreciate your continued trust in MyMalls.
Best regards,
MyMalls Customer Support Team
PA
Patrick
Immediate response
As soon as the order was received, they contacted me and expedited shipping immediately
Response from MyMallsApr 3, 2025
Thank you, Patrick! So happy our team could act quickly for you—we’re always ready to ship it fast!
AN
Ana
efficient
its very efficient and easy to use
Response from MyMallsSep 28, 2023
Hi Ana, thank you for taking the time to leave us your wonderful review! We're very happy to read that you appreciate our efficiency and ease of use!
Thank you for choosing MyMalls!
- Mariël from MyMalls
CJ
Channelle J.
Great communication and fast shipping
Great communication and fast shipping
Response from MyMallsSep 28, 2023
Hi Channelle, thank you for your great review! It makes us happy that you like our way of communication and shipping speed.
Thank you for choosing MyMalls and we look forward to shipping to you again!
- Mariël from MyMalls
TB
Tamara B.
Fast & efficient service
Fast & efficient service
Response from MyMallsSep 28, 2023
Hi Tamara, thank you for rating us 5 stars! We strive for a fast and efficient service and reading your review makes us proud.
Thank you for choosing our service!
- Mariël from MyMalls
