MyMallsReviews of mymalls.com

4.6523 reviews
Shipping & Logistics
14350 NW 56th Court, #107, Opa-Locka, Florida

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MyMalls

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About MyMalls

MyMalls gives you a personal address in the U.S. with express forwarding to your home or business in Canada, Latin America and the Caribbean.

MyMalls (mymalls.com) has 523 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: mymalls.com
Website: mymalls.com
Category: Shipping & Logistics
Location: Opa-Locka, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: November 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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More in Shipping & Logistics, Florida

Write a review

About MyMalls

MyMalls gives you a personal address in the U.S. with express forwarding to your home or business in Canada, Latin America and the Caribbean.

MyMalls (mymalls.com) has 523 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: mymalls.com
Website: mymalls.com
Category: Shipping & Logistics
Location: Opa-Locka, Florida
Listed on Five Star Index: 2026

Jan 22, 2021

Frustrating

My first MyMalls shipment was a good one. I had one large package and I felt the shipping cost were reasonable. MyMalls may work well for some but for me the issue was with ordering more than 3 items. My second experience was not as good as the first. Understanding how to ship my items was very frustrating and confusing and although information sent by agents may have been correct, one agent I felt was sending too much information rather answering my questions - this was making my experience worse. I feel the website is set up so as to make MyMalls more money when consolidating packages - you have to pay attention and ask questions. I work in technology so I am usually pretty good but this experience was not good. My major issue was the 3 package maximum - Amazon sends packages by warehouse and my shipment was broken up into 4 shipments of like 7 small packages (this was no fault of mine which I could not change or know when placing an order). MyMalls will still only consolidate 3 packages per shipment costing me more money in international shipping. I will now have to search for another company that consolidates orders for my next Amazon order.

Response from MyMallsFeb 1, 2021

Dear Sir/Madam, Thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations regarding our consolidation services . We always aim to inform our members about all our services and what they entail, that is why there is a blog article about the repack and combine service indicating that it is possible to consolidate up to 3 packages. We can’t fix the past but you have my personal commitment to improve the way our staff serves every member. Would you be so kind to let us know how we could have served you in a more professional and consistent way? Please reach out to us at [email protected] and I hope you'll give us another chance so you can get the excellent service we're known for. Happy Shipping, Paola - Team MyMalls

MyMalls reviews

Showing 20 reviews with 3 stars · Clear filters

Sheryne L.
Nov 26, 2024
Still needs more improvement but going ok
I have noticed an improvement and used them several times since I vowed to stop, my main issue is the frequent staff shortages which delays shipping. Despite this thought the staff do try if you message and explain the urgency to have your package ready to ship on time.
Response from MyMallsApr 3, 2025
Hi Sheryne, thank you for your honest feedback. We’re very sorry to hear about the delays and confusion with your recent shipments. We know how important reliability is, and we're actively working to strengthen our customer service and warehouse processing. If you’re open to it, we’d love the chance to turn things around for you.
Cathyann B.
Jun 22, 2024
Easy and simple process
I like that the entire process was easy and simple. No need to guess about anything. Thanks
Response from MyMallsApr 3, 2025
Thanks so much, Cathyann! We love hearing that the process felt simple and stress-free—that’s what we’re here for!
Hthrly
Mar 28, 2023
Very informative and smooth
Very informative and smooth
Response from MyMallsJul 24, 2023
Thank you for your 3-star review! We appreciate your feedback and are delighted that you found our service informative and smooth. If there's anything specific you'd like us to work on to make your experience even better, please don't hesitate to let us know. Your feedback helps us grow and serve you better. Thank you for choosing MyMalls! - Mariël from MyMalls
Chady X.
Aug 17, 2022
I find fees to be very expensive and…
I find fees to be very expensive and also why not just send all the items you order together as one big package instead of seperating them ... thats more expense
Response from MyMallsJul 24, 2023
Thank you for your feedback, Chady! We understand shipping fees are a concern, and we strive to offer competitive rates. We have a Repack & Combine service, which can help you save on shipping by combining separate packages into one package. We will do our best to repack it afterwards as small as possible so you pay the least amount of shipping fees. You can request this service in your suite; combining up to 3 is completely free! Feel free to reach out to our customer support for assistance. Thank you for choosing MyMalls! - Mariël from MyMalls
Danise L.
Jul 4, 2022
I think to manu doors open to the chat…
I think to manu doors open to the chat box wen you expect to life chat you need to wait still you get a automatic machine text said we answer in an order window is to much a live chat suppose to be questions answer.
Response from MyMallsJul 24, 2023
Thank you for your feedback, and we apologize for any inconvenience you experienced with the live chat feature. We understand that a live chat should be a quick and efficient way to get questions answered, and we strive to provide prompt assistance. We value your input and will work to improve the chat experience, ensuring that you can reach a live agent without unnecessary delays. We hope you will give us another chance - Mariël from MyMalls
Jean-François D.
Mar 30, 2021
Superb website and transparency (BEWARE IMPORT DUTIES)
Superb website and functionality. MyMalls makes the process ultra transparent and comforting. CAVEAT: This is not MyMalls fault, but DO CHECK the destination country's duty laws. In Barbados, the cost was a HUGE shock. Since Barbados (and other countries) add their duty ON TOP of freight costs, then tax ON TOP of all that, I think MyMalls should offer more flexibility on bundling incoming parcels potentially split (like Amazon does). Especially for tiny parcels which could very easily be dropped into an existing box being shipped to the customer. So instead of a hard limit to 3 incoming parcels, maybe a weight quota, or bundle all items of a single order, even if at the source it's split into more than 3. In fact, why not proportionally charge more for this service (money to MyMalls for bundling, no need to declare to customs authority), to reduce declared freight costs to an absolute minimum.
Response from MyMallsMar 31, 2021
Dear Jean-François, We are very thankful for your review and are happy to hear that you are enjoying our. Transparency is very important to us and we are happy to read that you have enjoyed this. Thank you for your feedback We really appreciate it and will take this into consideration for future purposes. We look forward to shipping more of your packages in the future! Happy Shipping, Paola-Team MyMalls
Jordenlee M.
Feb 2, 2021
my malls is quick and easy to use
my malls is quick and easy to use. It is very very pricy pricy to be honest but reliable and has good customer service.
Response from MyMallsFeb 10, 2021
Dear Jordenlee, Thank you so much for your review. We ’re glad to hear that your experience with our shipping service was positive, and that you think our service is “quick” “easy to use” and "reliable". Member satisfaction is our priority and we are happy to see that you are having a great Customer service experience. We look forward to shipping more of your packages in the future! Happy Shipping, Paola- Team MyMalls
Me
Jan 22, 2021
Frustrating
My first MyMalls shipment was a good one. I had one large package and I felt the shipping cost were reasonable. MyMalls may work well for some but for me the issue was with ordering more than 3 items. My second experience was not as good as the first. Understanding how to ship my items was very frustrating and confusing and although information sent by agents may have been correct, one agent I felt was sending too much information rather answering my questions - this was making my experience worse. I feel the website is set up so as to make MyMalls more money when consolidating packages - you have to pay attention and ask questions. I work in technology so I am usually pretty good but this experience was not good. My major issue was the 3 package maximum - Amazon sends packages by warehouse and my shipment was broken up into 4 shipments of like 7 small packages (this was no fault of mine which I could not change or know when placing an order). MyMalls will still only consolidate 3 packages per shipment costing me more money in international shipping. I will now have to search for another company that consolidates orders for my next Amazon order.
Response from MyMallsFeb 1, 2021
Dear Sir/Madam, Thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations regarding our consolidation services . We always aim to inform our members about all our services and what they entail, that is why there is a blog article about the repack and combine service indicating that it is possible to consolidate up to 3 packages. We can’t fix the past but you have my personal commitment to improve the way our staff serves every member. Would you be so kind to let us know how we could have served you in a more professional and consistent way? Please reach out to us at [email protected] and I hope you'll give us another chance so you can get the excellent service we're known for. Happy Shipping, Paola - Team MyMalls

MyMallsReviews of mymalls.com

About MyMalls

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MyMallsReviews of mymalls.com

MyMalls reviews

Still needs more improvement but going ok

Easy and simple process

Very informative and smooth

I find fees to be very expensive and…

I think to manu doors open to the chat…

Superb website and transparency (BEWARE IMPORT DUTIES)

my malls is quick and easy to use

Frustrating

About MyMalls

About these reviews

More in Shipping & Logistics, Florida

Car Shipping Carriers

Exclusive Auto Shipping

Mercury Auto Transport | Car Shipping Experts

Goliath Auto Transport

MyMalls reviews

Still needs more improvement but going ok

Easy and simple process

Very informative and smooth

I find fees to be very expensive and…

I think to manu doors open to the chat…

Superb website and transparency (BEWARE IMPORT DUTIES)

my malls is quick and easy to use

Frustrating