Sage C.
I have been a customer since 2020 with…
I have been a customer since 2020 with relatively no issue until recently. Their service has gone completely downhill. A $500 package has gone missing and nobody is held accountable despite the package having a signed delivery. Customer service is NON existent.
Response from MyMallsApr 3, 2025
Hi Sage, we’re truly sorry for what you’ve experienced. We understand how frustrating it is when something goes wrong—especially with a high-value item. Could you please email me your suite number and if possible the package code at [email protected] so I can investigate what has happened. While we know we can’t undo the situation, we’d love to review this again with you if you'd be open to giving us another chance. Our team is always working to improve and provide the service you deserve.