LOLAReviews of mylola.com

Response from LOLAApr 22, 2021

Hi Nat, Thank you so much for reaching out and sharing with our team. I'm so sorry about the negative experience you had with our pads! As a customer-first business, we really appreciate you alerting us of this issue so that we can relay this information to our product team. Our team does have a few follow-up questions for you, specifically with respect to your experience with our pads. We would love for you to reach out to our team (at [email protected]), if you haven't already, with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. Again, my sincere apologies for this negative experience, and thank you for your feedback. We hope to hear from you soon! Best, Melanie LOLA customer team

Response from LOLAApr 15, 2021

Hi Stacy, Thank you so much for sharing with our team, though I sincerely apologize for the recent experience you had with our tampons. As a customer-first business, we really appreciate you alerting us of your experience, so that we can relay this information to our product team and make sure this doesn't happen again. Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at [email protected]) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Again, my sincere apologies for this negative experience, and thank you for your feedback. We hope to hear from you soon! Best, Annie LOLA customer team

Response from LOLAApr 8, 2021

Hi Erzsebet, Thank you so much for reaching out and sharing with our team, though I am incredibly sorry about the recent experience you had with our tampons. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at [email protected]) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. Again, my sincere apologies for this negative experience, and thank you for your feedback. As a customer first business, we really take it to heart. We hope to hear from you soon! Best, Jackie LOLA customer team

Response from LOLAMar 11, 2021

Hi Brian, Thank you so much for reaching out and sharing with our team. I am terribly sorry to hear about your personal experience with our site! Our team does have a few follow-up questions for you, specifically with respect to your experience when placing your order. That said, we would love for you to reach out to our team (at [email protected]) with any additional information you may have. We would so appreciate any further insight into this situation, as we take all complaints very seriously. We hope to hear from you soon! Best, Raven LOLA customer team

Response from LOLAFeb 18, 2021

Hi Melissa, Thank you for reaching out and sharing with our team. As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at [email protected]) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide! Best, Raven LOLA Customer Team

Response from LOLAFeb 18, 2021

Hi Abigail, Thank you for sharing. We're so glad to have you in the LOLA community, and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us! Best, Alixe Customer team

Response from LOLAFeb 11, 2021

Hi Sandy, Thank you so much for taking the time to submit an honest review. I so apologize for any difficulty reaching our team to pass along your concerns! At LOLA, our customers' experiences are our top priority, and we fully understand how important it is to honor the word of each and every person who writes in. We believe in the experiences of women and people everywhere, whether they're sharing feedback about our website, our emails, our products, or anything else, and we are always grateful for those who take the time to share information with us. Rest assured, that all of our reviews are submitted from our current customer base. Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team directly if you haven't already (at [email protected]) with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. Thank you again, Sandy, for sharing with us. Best, Raven LOLA customer team

Response from LOLAFeb 11, 2021

Hi Alexis, Thank you for passing along the sweet note. We love to hear about our customer's experience. I am so glad that the products and services are working well for you. Currently, we work with a wonderful organization, I Support the Girls, that distributes donated LOLA products throughout the US. We are hopeful to expand on our efforts to reach every woman in need! Thank you so much again for sharing this awesome idea! Best, Annie LOLA customer team