myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box reviews

Showing 192 reviews with 5 stars · Clear filters

Dr Joney De S.
Nov 30, 2023
Great service!
I bought my kit at a pharmacy and they didn’t activate it. I contacted customer service to resolve the issue and they have been more than helpful. The representative, Mel, assisted with all my issues and even completed the information that was required for my validation/test requested. I would highly recommend their services and the help they provide the whole process.
Response from myLAB BoxDec 4, 2023
Dear Dr Joney, It's wonderful to hear that Mel was able to assist you with the activation issue and provide such excellent customer service. It's always reassuring to know that myLAB Box has a representative like Mel, who is willing to go the extra mile to help. Please feel free to reach out if you have any questions or concerns. We're here to help, and your satisfaction is important to us! Best, Hannah
Report
Jon
Nov 30, 2023
Viktoria the best customer service rep.
Viktoria the customer service rep was very very helpful taking care of my issue she fixed the problem and contacted me to let me know it was corrected with a follow up email and text. Thank you Viktoria for your help and great customer care I wish all reps were as helpful as Viktoria.
Response from myLAB BoxDec 4, 2023
Dear Jon, I'm so glad to hear that Viktoria was able to help you resolve your issue. It's always great to hear about our customer's positive experiences. Viktoria is a valuable asset to myLAB Box. Please feel free to reach out if you have any questions or concerns. We're here to help, and your satisfaction is important to us! Best, Hannah
Report
Renk K.
Nov 29, 2023
Mel was amazing and very helpful!
Mel was amazing and very helpful!
Response from myLAB BoxDec 4, 2023
Dear Renk, We value your feedback and are happy to know that Mel was helpful. Please feel free to reach out if you have any questions or concerns. We're here to help, and your satisfaction is important to us! Best, Hannah
Report
matt M.
Nov 28, 2023
I brought these test from walgreens
I brought these test from walgreens, and had problems registering it. Mel from my Lab box was very helpful getting set up.
Response from myLAB BoxNov 29, 2023
Dear Matt, We're glad that Mel was able to help you get set up. We value your feedback and will work to improve our process. If you have any questions or concerns, please feel free to reach out. We're here to help, and your satisfaction is important to us! Best, Hannah
Report
Penny Logan W.
Nov 27, 2023
Mel was quick to respond and very…
Mel was quick to respond and very helpful! Have used myLAB Box in the past and was very pleased with the convenience and variety of their at-home testing. Placed a recent order and looking forward to using them again.
Response from myLAB BoxNov 29, 2023
Thank you for your kind words about Mel and our at-home testing services, Penny. We're so glad to hear that Mel was able to assist you quickly and effectively and that you've been pleased with the convenience and variety of our tests. We appreciate your continued business and look forward to serving you again soon. Best, Hannah
Report
Chan
Nov 26, 2023
Mel was GREAT
Mel was great to work with on the support side of things. Very quick to respond and answered all of my questions. Would definitely recommend.
Response from myLAB BoxNov 27, 2023
Dear Chan, Thank you so much for your kind words about Mel! We are thrilled that you had a positive experience working with her. Mel is a valued team member, and we are always proud of her dedication to providing excellent customer service. We will be sure to share your feedback with her. We appreciate your recommendation and hope you will continue to choose us for your future needs. Best, Hannah
Report
Heather N.
Nov 24, 2023
Helps address food intolerance confusion
Helped me narrow down foods I need to avoid. Results came in quickly and helped clarify why I am having responses to some foods I used to be able to tolerate. The customer service team is very accessible via chat and helps with registration (should you need additional support). I even was able to request a follow-up consultation to discern my next steps for adjusting my diet and seeing a specialist. Thank you, MyLab Box!
Response from myLAB BoxNov 24, 2023
Dear Heather, I'm thrilled to hear that myLAB Box has been instrumental in narrowing down the foods you need to avoid. It's great that you experienced quick results and clarified the reasons behind your dietary responses. The positive mention of the accessible customer service team and their support with registration is fantastic. The fact that you could request a follow-up consultation for guidance on adjusting your diet and seeing a specialist speaks volumes about myLAB Box's comprehensive support. Thank you for sharing your positive experience! Best, Hannah
Report
Randy S.
Nov 13, 2023
I was a little confused by shipping…
I was a little confused by shipping information and wanted to follow up with myLab Box. Mel provided a quick response and very useful update to me. I thank Mel for the assistance.
Response from myLAB BoxNov 15, 2023
Thank you for reaching out and sharing your experience with us, Randy. We're delighted that Mel provided you with a quick and helpful update regarding your shipping information. Your satisfaction is our priority, and we genuinely appreciate your acknowledgment. Best, Hannah
Report