myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box reviews

Showing 192 reviews with 5 stars · Clear filters

kb
Jan 5, 2024
I ordered the wrong test
I ordered the wrong test. myLAB Box representative,Mel, was cordial, timely, efficient and thorough. Thanks Mel!
Response from myLAB BoxJan 7, 2024
Thank you for reaching out to us, kb, and we appreciate your kind words regarding your experience with Mel, she is one of our valued employees. we strive to provide excellent customer service, and it's always rewarding to receive positive feedback from our customers. Feel free to reach out if you have any further questions or concerns. All the best, Hannah
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Josiah L.
Dec 29, 2023
Ordering simple, testing even easier!
Ordering was nice and quick. Process was easy and straight to the point. I had an issue updating my kit# but I used the chat feature and the associate manually inputted my information/kit within a couple of minutes and I was good to go. Would recommend. Fingers crossed I don't have herpes!
Response from myLAB BoxDec 31, 2023
Thank you for sharing your positive experience, Josiah! We're delighted that the ordering process was smooth for you and that our chat feature efficiently resolved your kit update issue. We appreciate your recommendation and hope your results bring peace of mind. Feel free to reach out if you have any further questions or concerns. All the best, Hannah
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Daby P.
Dec 29, 2023
Very good
Very good. Well done.
Response from myLAB BoxDec 29, 2023
We appreciate your feedback, Daby. We are grateful and happy that you are satisfied with our service. Feel free to contact us, and we'll be happy to help. Best, Hannah
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Zach
Dec 26, 2023
I'm pretty sure Mel is my best friend…
I'm pretty sure Mel is my best friend now. Simple questions I had, but response time was above par by far.
Response from myLAB BoxDec 28, 2023
Dear Zach, It sounds like Mel is reliable and excels at prompting and helping you. She is a valuable asset to myLAB Box. Thank you for your kind words. Feel free to contact us if you ever need anything else. All the best, Hannah
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Emily K.
Dec 21, 2023
Very professional customer service
Very professional customer service. I had an issue with my order. The agent I talked to quickly solved the problem and was very polite the whole time.
Response from myLAB BoxDec 21, 2023
Dear Emily, Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that our agent quickly resolved the issue with your order and that you found them very polite throughout the process. Please let us know if I can help with anything else. Best, Hannah
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__Veteran__
Dec 15, 2023
Mel-was-chat-person
Mel was helpful
Response from myLAB BoxDec 18, 2023
We appreciate your feedback. Mel is an excellent asset to our company. Feel free to contact us if you have any other questions. Best, Hannah
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Kristopher H.
Dec 9, 2023
My test kit code wasn’t working and…
My test kit code wasn’t working and Viktoria helped me fix the issue promptly and even followed up to let me know my account was created. Very helpful thank you Viktoria.
Response from myLAB BoxDec 18, 2023
Dear Kristopher, I'm glad to hear that Viktoria was able to promptly resolve the issue with your test kit code and ensure your account was created successfully. Feel free to reach out if you have any more questions or need further assistance. Thank you for sharing your positive experience! Best, Hannah
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Tiffany Y.
Dec 5, 2023
Amazing customer service
I contacted customer service to help me register my kit. The representative, Mel, assisted me and completed the required information. I would highly recommend their services.
Response from myLAB BoxDec 6, 2023
I'm glad to hear that your experience with customer service was positive, Tiffany! It's great that Mel was able to assist you in registering your kit and completing the necessary information. We appreciate your recommendation. Please feel free to reach out if you have any questions or concerns. We're here to help, and your satisfaction is important to us! Best, Hannah
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