myLAB BoxReviews of mylabbox.com

***edited after below response from company- she did not verify with or reassure ME, the person who paid, that I would get what I paid for. She seemed to take delight in being as unhelpful as possible, snide and arrogant. Once again, do not buy here if you want good customer service. Even your response isn’t helpful and doesn’t address my main issue. HORRIFIC customer service. rude, condescending, unhelpful I cannot say enough.. Viktoria did not help AT ALL after I bought a test kit for my boyfriend. She refused to help with ANYTHING - and wouldn’t even confirm the test was processing. I did not ask for confidential patient data. I did not ask for anything that would violate HIPAA. I simply want to know the money I spent would not be wasted and they would honor the deal they made: I pay for the test and they get the results. I spent over $70 and they would not help with anything. DO NOT WASTE YOUR MONEY HERE.

I wouldn't even give them 1 star. AVOID THIS COMPANY!. I sent my test kit in and it came back negative on all test. THAT IS NOT TRUE!!! I have a known infection for years and they reported it as negative. If they cant get a test correct you know your positive for!! Well you cant trust any of the other results. Go to a reputable company and dont trust My Lab Box tests. When i complained , no refund. Instead they sent me a test just for what i knew i have as positive. They were to stupid and greedy to send me a retest for the other tests they said were negative. One test negative that i know is positive, how can i trust the negative results on the other test. Now i have to go to a regular trustworthy lab or my MD and pay to get retested by a company that the results can be trusted.DO NOT USE THIS SCAM INCOMPETENT COMPANT!!!!!!!!

Where do I start??? Ordered test kit on Friday June 13, 2025. Kit was delivered on Monday June 16, 2025. I registered the kit the same evening that I received it (or so I thought!), took the samples, and shipped the test kit back on Tuesday June 17th. I decided to ship the test kit back 2nd day UPS because I wanted MyLab Box to get the kit sooner so I would get the results quicker. This cost me extra because I paid for the UPS expedited shipping instead of using the USPS return label they provided. They received the test kit on Thursday June 19th (UPS tracking confirmed this.) When I can’t find any info about my test on the MyLab Box website I start emailing and inquiring about the test. My account was only showing that they had received my initial order and it had been shipped. Interestingly enough, three weeks after I ordered the kit my account still only shows that i ordered a test kit and it was shipped. No one has updated any information but I digress. I received an email reply on Monday June 23rd telling me my kit wasn’t registered and I needed to register it. What???? I did register it the day I had received it. I proceeded to register the kit again and was then informed via email from MyLab Box that they “have informed the lab that your test was successfully registered.Once cleared, it will be placed in production for testing for approximately 3-5 business days but not guaranteed as sometimes it may take longer.” It is now Thursday July 3rd (JULY 3RD!!!) I still have not received any results. Nothing. Nada. Zilch. Three weeks since I started this process and no results. And now they have stopped responding to my email requests asking for someone to please check on the status of my test and get my results. This is ridiculous. I wish I had done a little research before buying the test kit. If I’d read these reviews I would never in a million years bought I kit from them. My advice to anyone considering ordering a kit is to run in the opposite direction as fast as you can. Go the some place like AnyLab Test Now or Quest or LabCorp and get the test you need. Quickly!

First they screwed up shipping my order, and now it’s been 8 days and I still have no test results ( they said 1-3 days) and I cannot get anyone to reply to an email. All the negative reviews were right. TOTAL SCAM!! DON’T WASTE YOUR MONEY HERE!! And don’t bother replying to this “Hannah”, I’ve already emailed twice and got no reply. UPDATE:Got my results literally a month after I sent them in. 4 emails to customer service and still not a single reply. This company does not deliver what they promise. Take your money elsewhere.

Mylabbox Received my samples over a week ago now and still no results. Ridiculously slow turnaround time. Will not be using them again.

Scammers. I ordered a thyroid test 3 months ago. Took almost 2 weeks to arrive in the mail. I stop all meds to take the test. Mail it back. 10 days later .. nothing. So I email them. Takes another two weeks. Still nothing. I emailed again. They tell me the sample was “destroyed” and they will mail me another test. Takes 2 weeks to arrive and the sample strip is faulty because it doesn’t wick. Blood just pools and spills. So I just requested a refund. This was ALL due to THEIR incompetence and this is what I get. Hello Angela, Thank you for reaching out, and I truly understand your frustration and the inconvenience you've experienced. I’m very sorry to hear that you’ve had issues with both test attempts despite following the instructions carefully. I completely understand how disappointing this must be, especially after the time and effort you've already invested. However, please note that since your sample was submitted and processed by the lab, we’re unable to issue a full refund in accordance with our policy. You can review our full policy under “Returns, Refunds, and Title”here: (link). That said, I want to make this right to the best of my ability. I’d be happy to request a 20% refund as a courtesy to help offset your experience. I will submit this request right away. Please note that the shipping fee could not be refunded as the product was delivered already.  Kind regards,
Mel | myLAB Box Customer Service Utter nonsense. These are just scammers.

never received test kit. never received a tracking number the only way to contact them is by email to customerservice@, but they never responded

1. Paid extra for 3-day shipping, took almost two weeks to get the test (they blamed USPS). 2. Was told test result within 3-5 days. Six weeks later I reached out & they said my test results were available ... like I'm a mind reader? You were SUPPOSED to let me know when the results were available. 3. You will get bombarded by marketing emails, sometimes several times a day. 4. I will never use them again, there are cheaper alternatives that are more professional & reliable.