myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box reviews

Showing 192 reviews with 5 stars · Clear filters

Debbie N.
Feb 2, 2024
Great customer service
Great customer service I had misplaced the instruction card for my test kit. I went on the website and had a chat session. My questions were answered and she gave me videos on how to do the blood collection. I now feel confident to complete my lab box.
Response from myLAB BoxFeb 2, 2024
Thank you for sharing your positive experience, Debbie! We're glad our customer service team is always here to assist you. We appreciate your confidence in myLAB Box. If you have any more inquiries or need further assistance, don't hesitate to reach out. Thank you for sharing your positive experience! Much appreciated, Hannah
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Andrea
Feb 1, 2024
Easy and not embarrassing tests.
The tests are very well put together with easy instructions. I like that I can test on my own, in my own home without a trip to the doctor. I get piece of mind, and it's not embarrassing like asking the doctor to test and getting judgy views from staff at the doctor office and I save so much money this way! The customer service is amazing when I have questions too. They are very understanding. If you need to test - this is the place to go.
Response from myLAB BoxFeb 1, 2024
Dear Andrea, I'm thrilled to hear that you found our tests convenient and well-designed. Providing peace of mind in the comfort of your own home is definitely our goal. We appreciate your kind words about our customer service as well. If you have any more inquiries or need further assistance, don't hesitate to reach out. Thank you for sharing your positive experience! Much appreciated, Hannah
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Dana
Jan 26, 2024
Easy, complete, and private!
I really appreciate the ease (and privacy) of LabBox’s at-home testing kits, and appreciate that they provide full STI screening, including three-site testing. Even my doctor’s office won’t do that unless I specifically ask! Absolutely worthwhile.
Response from myLAB BoxJan 29, 2024
I'm delighted you value our company's convenience and privacy. Your positive experience highlights the importance of accessible and thorough healthcare options. If you have any more inquiries or need further assistance, don't hesitate to reach out. Thank you for sharing your positive experience! Much appreciated, Hannah
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Hannah L.
Jan 25, 2024
Mel was great
Mel was extremely helpful. Short. To the point. Solved my issue. Great service.
Response from myLAB BoxJan 29, 2024
I'm thrilled that Mel provided such excellent and efficient assistance, solving your issue promptly, Hannah. If you have any more inquiries or need further assistance, don't hesitate to reach out. Thank you for sharing your positive experience! Much appreciated, Hannah
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TK
Jan 24, 2024
Mel was very quick to response to my…
Mel was very quick to respond to my questions via the chat box.
Response from myLAB BoxFeb 1, 2024
That's fantastic to hear! We're glad Mel was able to respond promptly to your questions through the chat box, TK. If you have any more inquiries or need further assistance, don't hesitate to reach out. Thank you for sharing your positive experience! Best, Hannah
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Laura A.
Jan 23, 2024
I was helped with everything I needed…
I was helped with everything I needed it wasn't difficult at all thank you
Response from myLAB BoxFeb 1, 2024
You're very welcome! I'm delighted to hear that we could assist you with everything you needed and that the process was smooth for you, Laura. If you have any more inquiries or need further assistance, don't hesitate to reach out. Thank you for sharing your positive experience! Best, Hannah
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Hannah Y.
Jan 19, 2024
Mel was a lifesaver!
Mel was super helpful in answering all my questions and assisting me via chat. They located my MyLabBox shipping info, registered and my kit, and told me when to expect results. Thank you Mel!
Response from myLAB BoxJan 22, 2024
Dear Hannah, I'm delighted that Mel provided excellent assistance in addressing your questions and guiding you through the process. It's always great when customer service goes above and beyond. If you have any more inquiries or need further assistance, don't hesitate to reach out. Thank you for sharing your positive experience! Best, Hannah
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Yanina R.
Jan 9, 2024
Very safe and they made me feel…
Very safe and they made me feel confident, excellent customer service when solving problems
Response from myLAB BoxJan 10, 2024
I'm delighted you felt safe and confident with our service, Yanina. Providing excellent customer service, especially when resolving problems, is our top priority. Thank you for your positive feedback; it means a lot to us! All the best, Hannah
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