myLAB BoxReviews of mylabbox.com

Lab received my sample 9/29, it’s now 10/11 still no results. Timeline is definitely not correct. I will not be ordering from them again.

Ordered a test that claimed to have 2-5 days result times. I returned the sample 9/3, and via the company's USPS method, it was delivered to the lab 9/9. It's 9/22, and I still don't have results. I wouldn't recommend MyLabBox, at all, for health testing. Stick to LabCorp and Quest for testing - they're incredibly efficient. For labs, it's nerve-wracking to keep waiting and refreshing, and waiting some more. Go elsewhere is my advice.

I wish I wouldve read these reviews before placing my order. Now I’m thinking I should just dispute it because this company doesn’t have a good reputation for delivering on their services. I placed my order on Monday 9/15 well before the cutoff hours and per their website my box should’ve shipped that same day. But nope, here it is Wednesday and it says they’re still processing my order. I will be cancelling my subscription and going elsewhere. Do yourself a favor and don’t use this company. Their service is horrible and they have no tracking info -‘s no reliable way to contact them. And they don’t adhere to the information on their own website. False advertising and they can’t be trusted.

Might dispute this transaction with my bank. I ordered a product, an Indoor Outdoor Allergy Test from this website. I received the product, but had to email the company multiple times to get the results. Website states that you'll receive quick results after 1-5 business days. Dissatisfied with the results and the customer service that I received. The process took 35 days total. The company only sent the results 17 days after when I pressed for a date. Will not provide a refund. So, August 1, 2025 to September 5, 2025. There's more to this but that's all I want to share for now. *this review was edited after Hannah replied...Yes, I am completely aware that you have decided not to refund me because you say results have been provided, but I do have concerns that I spoke with the Rep about how the samples were processed. Exact date of reply from this edited review? Edited on 9/13/25. Haven't received a direct response yet through my email from a customer service representative like they said they would so is the response on this website just for show?

I ordered the Complete Women’s Hormone Panel ($249). Because hormone testing depends on timing, I had to wait about two weeks to take the kit at the correct point in my cycle to get an accurate hormone profile. ( That's my knowledge as a holistic health coach, not anything that it's MLB gives you any information on btw).. When I was ready to use the kit.. I couldn’t produce enough saliva and I couldn’t squeeze enough blood from my finger, despite being well-hydrated, and following the directions.. I realized I may have circulation issues that make this kind of self-collection nearly impossible, but I felt okay. Maybe I can try again.. When I contacted myLAB Box, I was told each failed attempt would cost me $30 for a replacement kit — even before anything was ever shipped back to them for testing. That means you can end up paying again and again just to “practice,” with no guarantee you’ll ever succeed in collecting a usable sample. I asked for a refund (minus the kit fee), since no lab service was rendered. Instead, I was told they don’t give refunds after 24 hours. That policy might make sense for a cancellation — but not when a customer never receives the actual testing service. At-home testing may sound convenient, but in reality, if you have any circulation issues or difficulty producing saliva, you’ll throw money away. For $249, I would have been far better off going to a clinic where a professional can draw blood once and get it right. 👉 Addendum: If myLAB Box ultimately escalates my ticket and issues a refund, I will return to update this review. That said, I will still caution anyone considering this test to think carefully before buying — especially if you’re unsure about your ability to collect samples at home. And to be clear: myLAB Box didn’t just lose me as a customer — they lost my family and my trust as a health coach who regularly recommends testing options to women. I will no longer be pointing anyone to their $300+ panels.

I wish I could give this company ZERO stars. I ordered a test kit and paid $59.00 for overnight shipping on Sunday, July 6th, 2025 (I figured “overnight” would end up being Tuesday for delivery) It took them almost two weeks to deliver the kit. I have been waiting since approximately July 10 for them to refund the money. I have had regular email communication with someone named “Viktoria”, full of polite platitudes about how thankful they are for my patience. I want my money back.

They never acknowledged the receipt of my tests. The only way I knew they received them was from looking up the delivery tracking. After a couple weeks I asked to see my results. They sent results for 1 of 2 tests I sent in. There was no mention of when to expect the results of the 2nd test. They have since sent me over THREE HUNDRED emails during the past 3 days, telling me to check the results of ONE test - which I checked immediately after receiving the first email. I have asked them to make it stop and I'm getting no response to MY email to them. They just keep sending the same email to me every 25 minutes. This company is a joke!! Steer clear!!

Ordered product with upgraded shipping. 7 days later, product has not arrived. Customer service won't answer the phone. Customer service email won't provide tracking. Seek treatment elsewhere.