myLAB BoxReviews of mylabbox.com

Response from myLAB BoxDec 22, 2025

Hello Misty, Thank you for reaching out and sharing your concern. At this time, we do not offer individual blood collection cards on their own, which is why we provide a full replacement kit instead. The replacement fee is minimal and helps cover the cost of the materials, handling, and shipping required to send a new kit. We appreciate your understanding and are always happy to offer tips to help make the collection process easier if you reach out to our support team. Your health advocate, Hannah

Response from myLAB BoxDec 15, 2025

Hello Emily, Thank you for sharing your feedback. We understand how concerning it is to experience delays and inconsistent updates regarding your test, and we recognize why this would be frustrating. We’d like the opportunity to look into your specific case and provide clarity on your results status. Please reach out to our customer service team with your order details so we can assist further. Your feedback is important to us, and we appreciate you bringing this to our attention. Your health advocate, Hannah

Response from myLAB BoxDec 15, 2025

Hello Manny, Thank you for sharing your experience. We understand why this situation was frustrating, especially given the time-sensitive nature of your order and your upcoming travel plans. Your request for cancellation and a refund was escalated appropriately, as fulfillment confirmation is required before finalizing those actions. We recognize that the lack of timely updates added to your frustration, and we appreciate you bringing this to our attention. Your feedback helps us identify where we can improve both communication and order handling moving forward. Your health advocate, Hannah

Response from myLAB BoxDec 8, 2025

Hello, Thank you for reaching out and expressing your concern about the registration. We sincerely apologize for the delay. After looking into the issue, we found that the address information we received was incomplete, which unfortunately caused the holdup. Viktoria has already reached out via email with the details we need. When you have a moment, please respond to her message so we can proceed with creating your account and completing the registration process. Thank you for your continued patience! Your health advocate, Hannah

Response from myLAB BoxDec 8, 2025

Hello SB, Thank you for reaching out and sharing your concern. We’re truly sorry to hear about your experience, and we understand how upsetting and stressful this situation must have been. Your trust means a great deal to us, and we take concerns like yours very seriously. We would like to look into what happened with your test, your results, and the collection date discrepancy so we can better understand the issue and address it properly. Please reach out to us at [email protected] with your order details so we can review your case thoroughly and work toward a resolution. Thank you for bringing this to our attention — your feedback helps us improve, and we want to ensure your concerns are fully addressed. Your health advocate, Hannah

Response from myLAB BoxNov 27, 2025

Hello Sue, Thank you for reaching out and sharing your concern. We’re very sorry to hear about your experience, and we sincerely apologize for the mislabeled test. This is not the level of accuracy or service we aim to provide. Our customer service team will reach out to you directly to resolve this and ensure you receive the correct results. We appreciate you bringing this to our attention and giving us the opportunity to make it right. Your health advocate, Hannah

Response from myLAB BoxOct 21, 2025

Hello Elaine, Thank you for reaching out and sharing your concern. We understand how important timing is in situations like this. After reviewing your case, your order had already been shipped by the time your request to modify the shipping address was received. Once a label is created, it indicates that the order is already with the courier and can no longer be updated. Regarding your results, we can confirm that you received both the email containing your results and the notification once testing was completed. I hope this helps clarify things for you, and we appreciate your understanding. Your health advocate, Hannah

Response from myLAB BoxOct 20, 2025

Hello Lauren, Thank you for taking the time to share your feedback and express your concern. We truly understand how important it is to receive your results in a timely manner, and we’re very sorry for the delay you’re experiencing. Please know that we’re committed to looking into this promptly and will make sure you’re kept informed with regular updates via email as we work to resolve it. We appreciate your continued patience. Your health advocate, Hannah