myLAB Box is the first and only nationwide at-home STD testing service in the U.S. It empowers users to take control of their health with easy, affordable and convenient testing solutions for prevalent infection risks. The myLAB Box test service is available in all 50 states and produces lab-certified results as accurate as testing in a clinic or a doctor's office in just a matter of days. Championing the motto "Safe is Sexy" we offer you a solution with unprecedented ease, convenience and price and links testing to treatment faster than any other conventional and alternative testing method. Suitable for men and women, our service empowers you to detect infections early in or out of relationships and take better care of your health.
myLAB Box (mylabbox.com) has 417 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 192 reviews with 5 stars · Clear filters
andy
The chat assistant was very kind and helpful, and quickly addressed the issue (had ordered the wrong test) Highly recommend!
Response from myLAB BoxApr 16, 2024
That's great to hear, Andy! I'm glad our customer service is not only efficient but also kind and understanding. Thanks for sharing your positive experience; it's great to know it was sorted out. We appreciate your recommendation. Your health advocate, Hannah
Dave M.
Purchased a test kit (3 months ago) at Walgreens that the clerk failed to activate. Mel walked me through finding my e-receipt and registered the kit remotely for me.
Response from myLAB BoxApr 11, 2024
Glad to hear that, Dave! It's frustrating when things don't go as planned, but it sounds like you found a solution with Mel's help. It's great that she was able to assist you and get your test kit activated. Here's to smoother processes moving forward! Please don't hesitate to reach out if you need anything else. Your health advocate, Hannah
Jake Q.
Great customer service
Response from myLAB BoxApr 1, 2024
Dear Jake, Thank you for sharing your experience with our customer service. Please don't hesitate to reach out if you need anything else. Best, Hannah
Theatre Girl R.
I’m so grateful companies like this exist to help self-serve. There can be such a stigma attached to testing for certain things (and the pain of insurance, scheduling, etc.), and MyLAB Box was so easy. I had to reach out with a clarification and a tracking issue, and it was easy to get help, too.
Response from myLAB BoxMar 13, 2024
Dear Theatre Girl Reviews, Thank you for sharing your experience with us! We're thrilled that our company provided you with a convenient and stigma-free testing experience. We understand the importance of easy access to testing and are glad we could assist you promptly with your clarification and tracking issue. Please don't hesitate to reach out if you need anything else. Best, Hannah
Customer
Simple and convenient.
Response from myLAB BoxMar 13, 2024
Dear Customer, Thank you for your feedback! We're delighted to hear that you found our service simple and convenient. If you have any further comments or suggestions, feel free to share them with us. We're here to help anytime you need assistance. Best, Hannah
Becki
Great experience w this company in getting a registration issue resolved. While it shouldn’t have happened in the first place, these things do happen, so it’s great to know there’s such a great safety net in place.
Response from myLAB BoxMar 13, 2024
Dear Becki, Thank you for sharing your experience with us! We're pleased to hear that we were able to resolve your registration issue effectively. While we strive to minimize such occurrences, we're grateful for your understanding and appreciate your recognition. Please don't hesitate to reach out if you need further assistance. Best, Hannah
Kenneth H.
The quickness by which my problem was solved
Response from myLAB BoxMar 7, 2024
Dear Kenneth, We're thrilled to hear that we could resolve your issue promptly. Thank you for sharing your experience with us. If you ever need assistance in the future, please don't hesitate to reach out. Best, Hannah
David B.
Everything seems to be organized. Mel was a big help in helping me resolve a registration issue.
Response from myLAB BoxMar 7, 2024
Dear David, Thank you for your feedback! We're glad to hear that everything seemed organized, and that Mel was able to assist you with resolving your registration issue. If you have any further questions or need assistance in the future, please don't hesitate to reach out. All the best, Hannah
