myLAB BoxReviews of mylabbox.com

Terrible. Kits arrive incomplete and even after contacting customer service, some components never arrive. There is no tracking information, so good luck figuring out when it arrives. Shipping back is just as bad. No tracking information to let you know the kit arrived back or that it is being processed. Results? Who knows. I still haven’t received results two weeks later and have no idea if they even received my kit back. Definitely don’t risk it or waste your time. There are much better at home labs out there.

I ordered an allergy test kit for my dog at a cost of $154. After swabbing my dog I was following the instructions to return the test. It said return the filled out customer information form. I couldn’t find the form until I went into my trash and found it printed on the back of packaging material. 2 weeks later I got an email saying they couldn’t start the test as I didn’t return the information form. I told them I did and the lab tech probably threw it out as he thought I was returning packaging material. They said I’d need to fill out another form. I said I wouldn’t as if their lab was so incompetent to find the form then I had no trust in them doing an accurate report. I have asked Mel in customer support for a refund 3 times now. I’m still waiting for the refund.

I ordered a simple STD screening test for over $100. They advertise their test as lab performed, but what showed up was a lab portion and an at home rapid test. So if I want to share my results with anyone I have to show them a nice lab report and a home photo of a rapid test (could be any date). It’s just not a formal way to share your status when you’re paying top dollar for a lab grade test. Maybe there’s limitations on HIV tests, but it’s a major one to be missing from a lab results page. Either way, I just continue to have major issues with this company. Fulfillment issues, test results that were taken at the exact same time with completely different results, and the timeline to resolve issues is not great. Support is the only thing that seems responsive and not terrible. I highly recommend against using this if you test on a regular basis.

My order kept not showing tracking info and they said repeatedly it would get auto sent to me. After several weeks they said it was lost and could send me another test. I had moved over seas and couldn't receive it so asked for a refund. They then said "Oh we found it". Still never received results

I ordered a kit, and it seemed like an easy process. It took weeks to receive the kit, and the process has taken way too long. So far, it has been an awful experience. They promised me 2 discounts along the way in emails to offset their issues, and I have not received either one, even after repeated emails from me to their customer service. Stay away from this company. They are a rip-off off and I see why they have terrible reviews.

OK, mylabbox tried to "right" their many shipping wrongs and sent me 2 free complimentary lab tests. The problem with that is I am a male and they sent me 2 female collection kits, what is wrong with these people? Wish I could post pictures for everyone to see but I can't.

Nothing but major shipping issues, ordered my test 5 WEEKS AGO, finally received it from the United States Postal Service took the specimen sample that same day and mailed it the next day I took a picture of the shipping label I mailed it with and the tracking number five business days later still no tracking they use the United States Postal Service which is a failure of an organization and it fails us every time and they charge premium top-rate prices and they can't use a legitimate Shipping Company [Order #527235] (November 22, 2025) November 22nd 2025 ordered here I am December 20th and I cannot even track my return shipment to them it has been lost in the mail again.

The company does not deliver what they promise. They have misplaced and mishandled the samples I have sent them. For example I sent them two kits on the same day. USPS shipped wa them delivered on the same day. For a while neither showed on their site as received for a number of days. Then, the first was apparently processed when received but I was told that the blood sample was not adequate and then urine sample had leaked. I collected the samples exactly as instructed. out. The replacement kit for the samples they mishandled or lost has not arrived. The second test kit was held or lost for an entire week and just appeared on their site now, a full fifteen days after I mailed the kits. A full seven days after they received it. In order to renew my perceptions, I have been forced to go to an urgent care and have traditional blood testing. This company is incompetent and unresponsive.