myLAB BoxReviews of mylabbox.com

Something must have been wrong with the test or kit, levels were laughably low with no physical signs of it being so.

I am very disappointed in my last purchase with MyLabBox. I used them once before and was very happy about the services, pricing, & speed of getting my results back. I decided to purchase a different box as my 2nd purchase on 1/14. I purchased this box because I really needed test results for 2 of the 6 items they test for. The box was very pricey but I was okay paying for it if I was able to get my results back on 2 of them. I tested for everything else previously & knew what my results would be. I never received an email or update that my box was delivered. Usually, I would see the status of my order change when they process & ship it to me. I would have missed this if I didn’t look at every name on the boxes delivered to my apartment building that day. When I got my box, I did not have any useful instructions. I was either sent too many tubes/cotton swabs and not enough plastic containers. My containers did not come with any liquid to preserve the test. One tube asked for a urine test but I had no instructions on how to do that. I didn’t have that issue with my first box and there were no instructions or videos I could reference like Everlywell does on their site. I shipped my box back and got my test results back on 1/18. When I did get my results, I had only a portion of my results back. The 2 items that I needed the results for and the reason I took the test was not on there. I emailed customer service and they told me that’s normal & to wait. Another 2 weeks go by and I email them again. That same day I contacted them, I got my final 2 results back and they were all inconclusive. This seemed very very shady and was extremely upsetting. The 2 results I needed so happened to be late and then when I contacted them about the missing results, my results suddenly popped up as inconclusive. After this interaction, I was out of the money used to purchase this box ($140) and I now have to go and pay for the tests again at my doctor. Although I had a good 1st interaction, my 2nd purchase was enough to no longer support this company or recommend them to anyone else. I feel ripped off and very upset about it.

I sent in my specimen on November 23rd and have yet to hear back with my results. Communication is quick but all I have been told is that my sample is being processed. Ultimately it seems like nothing is being done. Very frustrated because the test was expensive and suggested I would have results between 5-10 days of my order— it has been far longer. As a concept its great especially given the current health crisis, in practice it was not money well spent and I am very disappointed.

I used mylabbox a few months back and now doing my routine check up , 6 months ago , services were flawless there was a chat bot to talk to anyone when I had a question along the way , now it seems that chat feature has been taking down and it's a waiting game to answer my questions through email. The chatbot was far more efficient coming from someone who is a software developer I dnt understand why this was taken away it made business a LOT easier I'm disappointed in that so now I'm stuck waiting and worried if I am taking my samples correctly.

I have a male name and specified "male" when ordering and I was send a damn female kit. Very poor attention to detail in the shipping center. When you're scared and want to get tested as quickly as possible and they can't be reached by phone and take a day plus to email back- that is absurd. Very disappointed. Hope their testing quality is good but unless they completely send me a new box or refund me for the trouble and extra worry I probably won't be using them again.

The HIV test was supposed to have an automated phone line to get the results. That is not the case, and I still dont know my results.

Never got any results.

I got the package very soon. Took the samples and sent the packages out in the prepaid envelopes. Has been longer than 2 weeks and still don't have my results.