myLAB BoxReviews of mylabbox.com

DO NOT USE THIS SERVICE They scammed me out of $350+ tests. I purchased the test, used it about a year later. When I took my samples for testing the actual sample collection pieces WERE NOT expired, there was a month left before the expiration. I sent in the samples, waited 3 weeks, got no response or confirmation (or denial) and reached out myself....they said that they have an internal expiration date (that I was not told of) that overrides the medical sample expiration date...and therefore could not get my results OR a refund. I will be pursuing legal action against them for fraudulent business practices, and I cannot see how a business like this can operate. Avoid at all costs, they are dishonest.

I ordered a lab kit. Spent good $. Received it. Tried to register my kit on their website, tells me I have the wrong code (I don’t) try again x15 same result. Take my labs and ship them. Call customer support on mylabbox website x12 over three days, send them emails x3 over 2 days, leave voicemails x3 over 3 days. No responses. No responses. No emails back, no calls back. No calls answered. Cannot get my results without the code working. Terrible.

If I could give zero stars I would. This whole thing just feels like a complete and utter scam. The instructions are conflicting throughout the entire process. I’m not even going to mail my results back because the instructions are so poorly written and so conflicting that I messed up the sample. 3 to 6 drops of blood?!?!?? That is far too many. the samples bled into each other and ruined it after only one drop of blood. now I’m out $200. This has to be a scam.

I mailed my sample on April 22nd. The lab received it April 27th. I did not receive my results until May 7th — 10 days after lab receipt — despite multiple conflicting turnaround times advertised by this company. Their website states 2-5 business days. Customer service told me 3-7 days. They also claimed a 5-15 day window from shipping to results in another email. It was on day 10 from lab receipt and day 15 from shipping that I received results, AFTER calling the partner lab directly and emailing with them for two days straight to figure out this mess. If I hadn't done that I don't know when I would have ever received results. The person I spoke with at the partner lab was incredibly helpful, confirmed my sample was received, and gave me real answers within minutes, something MyLabBox customer service couldn't do after days of contact. The lab also confirmed my results were complete on May 6th. MyLabBox still didn't release them until late on May 7th. Delays happen and I would have understood a longer wait if this company had communicated honestly and proactively with clear updates and a realistic timeline. Instead I received nothing but vague, non-committal responses that gave me no real information and no peace of mind. My case was "escalated to urgent priority" and still nothing moved. The anxiety of waiting 10 days for health results is something no customer should experience. This company consistently fails to meet their own advertised turnaround times. Do better MyLabBox.

It's been almost a month and I have yet to receive all my test results. Do not trust this company for your testing. I wish I would have seen these recent negative reviews before purchasing.

If you think MyLABbox will be stress-free-- think again. You will send off your box into a void and have no idea where it is, if they got it, if they are testing it, if you will ever get results. It's the worst experience for someone waiting on results. How can you have confidence at all in a company who doesn't value communication during the process? That seems to track based on other reviews here. I have used other kits and they were SO simple and stress free. In my experience, you receive a kit, register it, send it off with tracking and you can actually track it in your account. Then you get confirmation email when its received, another email when it goes to the lab, and then another email when results come in. You never have to guess where your kit is or where you are in the process. No stress. I sent my box off 8 days ago and not a peep. No idea if the postman has my samples. If a stranger does. If it ever got there. And before they respond to this review to ask me to email them --I already did. Complete with my registration info. I ordered through MyLAB bc the other at home company didn't have a kit for what I needed a test for, I will definitely be looking for alternatives in the future because MyLABbox is a box of nothing but stress.

They sent an advertisement email that I found personally offensive. I very politely told them so. They replied with instructions on how to unsubscribe. They don’t give a flip about their potential customers I wouldn’t risk doing business with them.

dont waste your money!!! pay out of pocket somewhere else. have a really bad thing going on, needed tests and results, so I trusted this piece of crap site. ordered the tests, they were actually delivered pretty quick. after that, everything went to hell!! the directions did not match the products. was supposed to do an anal swab, throat swab, and blood test. NOTHING was labeled as to what swab went into which tube. took a day or 2 to get a response, and that was vague AF. I finally said screw it, swabbed my ass and throat and just guessed which tube to toss the swabs into. the piss and blood test were easy...if they are even accurate. about 3-4 days later, I got notification that my tests were received. the next day... my previous orders and test results were not there. like I didnt buy anything or send it tests. I emailed and they were very nonchalant about it. I emailed again and told them I wasnt happy and wanted a full or even partial refund. I got an email back offering a 15% discount on a future purchase. I replied something like, why would I purchase another product from a company I cant trust...with a 15% discount. hell no. DO NOT use this mail in lab. you will be ripped off and disappointed...in fact, I am going to dispute with my credit card company. run!!