myLAB Box is the first and only nationwide at-home STD testing service in the U.S. It empowers users to take control of their health with easy, affordable and convenient testing solutions for prevalent infection risks. The myLAB Box test service is available in all 50 states and produces lab-certified results as accurate as testing in a clinic or a doctor's office in just a matter of days. Championing the motto "Safe is Sexy" we offer you a solution with unprecedented ease, convenience and price and links testing to treatment faster than any other conventional and alternative testing method. Suitable for men and women, our service empowers you to detect infections early in or out of relationships and take better care of your health.
myLAB Box (mylabbox.com) has 417 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
mylabbox.com
Website
mylabbox.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
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Most recent review: October 2026.
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Incomplete and incorrect $399 Male Test Kit was sent.
Ordered $399 Male Test Kit, and received a test that was missing the oral swab and anal swab (unisex tests), yet included two (duplicate) female specific swab tests. Only urine and blood tests were included. Very poor quality control over shipping, I hope testing is not the same. No reply from customer service yet as to when I can expect the correct kit (already paid for btw). Also, the contents could barely fit in the box.
Update: Company has contacted me and stated "The label on the swab is incorrect, but the swab is the standard swab used for these tests". Okay, but not sure if that means they sent me still the wrong kit but it will still work, or if they intended to send it marked this way and I'm just suppose to know it's okay. The swabs are marked "female" with pictures/instructions showing insertion into a vagina. Not something I would expect to receive in a "male" test kit.
Response from myLAB BoxMay 15, 2017
Thank you for taking the time to write us a review and bringing your concerns to our attention. We take our customers' satisfaction very seriously and we want to immediately investigate your order. Apologies, for any inconvenience you may have experienced. Thank you for bringing this to our attention and giving us an opportunity to improve! Please reach out to us directly via email [email protected] so we can get this completely resolved for you.
NI
Nicole
Results
I was never told my results.
SC
S. C.
The time lapse from sample to result is way to long! I've tried more then once as a test and you fail
you fail on time from shipping to results
FE
Felton
Disappointed
Never got my test results nor another test kit since they never received my first one with my samples.
Response from myLAB BoxMar 3, 2017
Thank you for taking the time to write us a review and bringing your concerns to our attention. We apologize for any inconvenience you may have experienced and we would like to further investigate what could have possibly happened with your order. Please reach out to us directly via email [email protected] so we can get this resolved for you immediately. Thanks
SA
Sakuya
Worst experience ever
Worst experience ever.
I ordered Total Box 10 Panel STD Test Pack for Male on their web site. The payment was charged. But somehow the order was marked as failed on the web site. I sent a mail to their customer service to cancel the order and refund. They replied to me that they already sent the box to me.
On next day, they sent a mail that they sent the original box with wrong contents. To replace the missing items, they created another order for Chlamydia + Gonorrhea 3-Site Test.
These items were processed at their shipment center at the same time after a week. I received these two boxes within few days.
I found two vaginal swabs for women in the Chlamydia Gonorrhea 3-Site Test box. I can see "Male" sign on the box. Why did they put vaginal swabs in a testing kit for Male?? I sent a mail to their customer service again. I didn't receive any response from them within few days. Then I sent another mail through their web site. They didn't send any response within a week. I made phone calls to their contact number few times. But seems like their customer service didn't answer to phone calls at all.
Their customer service is the worst. I will never deal with this company in future.
Response from myLAB BoxDec 30, 2016
Thank you for taking the time to write us a review and bringing your concerns to our attention. At myLAB Box, we strive to ensure total customer satisfaction and we apologize this has not been the case here. In addressing the message you received when you made the order, it seems that your items were successfully processed and shipped, but you may have experienced a technical error with your order status display. Rest assured our technical support team have since fixed this display. Our Total Box is a very new offering and process for us and I apologize for any inconvenience you may have experienced with the packaging.The male 3 site kit that you received should have included swabs for the collection of your throat and rectal samples, which I believe is what you are referring to. While labelled "vaginal swab", as indicated in the instructions, swabs are used for throat and rectal specimen collection on both men and women. We have tried to make this process clear in the instruction sheet and I am sorry to hear you didn't experience this simplified process on this occasion. To address your experience with our customer service team, I am sorry to hear you were unable to speak to one of our team members. This may be due to contacting us outside our regular business hours, on a holiday or during a heavy call volume time period when one of our reps was not available when you called. Our customer service reps are typically very prompt with responding. We have also recently taken steps to make it easier for customers to reach us by streamlining our support line and launching a new Live Chat feature allowing you to contact us via chat on our website at mylabbox.com. If there is anything more that we can do to make up for your less than excellent experience and ensure your next experience is stellar and that your concerns are fully addressed, please contact us directly at [email protected].
HO
Hollie
Untrue tesults
I knew what i was tested for was going to come back postive, but i recieved a false diagnosis. Very unhappy with that.
Response from myLAB BoxDec 30, 2016
Thanks for your feedback. We would like to address your concern regarding your result. All of our mail-in kits use FDA-approved technology and have the same diagnostic accuracy as going into a laboratory. You may have received that result due to many medical reasons unrelated to the testing process. This is why frequent and regular STD testing is critical.To be able to address your concern fully we would need more information from your specific circumstance. Please contact us directly at [email protected] so we can get this completely resolved for you and offer you a complimentary re-test.
SE
Sarah E.
Sent wrong test
So after paying for 2 day shipping they sent the wrong test so now im back to waiting
Response from myLAB BoxOct 5, 2016
Thank you for taking the time to write us a review. Our apologies it appears that you received a urine collection kit for a male through Amazon and we are investigating with Amazon what may have happened in your case. In this case, we would like to send a complimentary replacement kit with a swab collection kit and offer you a refund for any inconvenience that you may have experienced. Please contact us via our contacts page via our website, or call tel: 213-290-4571 or through Live Chat on our website so that we can issue a refund immediately. We look forward to hearing from you.
JO
Joseph
Horrible experience.
Horrible experience. Started the process over three weeks ago and one mishap after another. Still no results yet!
Response from myLAB BoxSep 30, 2016
Thank you for taking the time to write us a review and bringing your concerns to our attention. We apologize for any inconvenience you may have experienced. We would like to further investigate what could have possibly happened with your order. Please reach out to us directly via email [email protected], or call us on 213 290 4571 or alternately use our Live Chat service on our website so we can get this completely resolved for you.
Jessica Nicholls / myLAB Box
Relationship Manager
