myLAB BoxReviews of mylabbox.com

Terrible customer service and support. Two different results for the same kit within one week. No physician consultation after a positive results. Don't waste $90 like I did.

It was a 2 week process - for something advertised as FAST, this was not. More importantly the results were way off. The Mylabbox test had me so concerned I went to the doctor. After getting a blood test from a real lab, my T was not low, in fact it was higher than average. MyLabBox was a complete waste of time and money with a side of concern.

They sent me the wrong test. The best they could do for me was to buy a new test with a 25% discount. I do not recommend them.

the lab box i had ordered had already been used. i received a vial of someone else’s urine and all of their information written on the supplies. when i contacted customer service they didn’t seem to care, offered to send me a new box (as if i could trust the results at this point) and finally offered a refund. just be careful of your private health info!

I mailed my samples back 17 days ago and still do not have results. I have queried the company and they indicate all the days they are closed which includes all weekends and holidays, and they are still counting this as their promised "3-5 business days". The mail back is by the slowest USPS shipping method further extending the time. At best I will have my results 3 weeks after mailing the sample. Unfortunately I bought 2 kits at the same time, and the return policy is useless - 24 hours within ordering, when you don't even have the kit or the experience with the company. As requested in your reply - here are the communications I have had with your company by email. I still do not have any results to the test. Me..... Hello Me……., I get why you are upset with the delays in posting your results due to circumstances we cannot control. However, we do appreciate your feedback regarding our business hours and will forward this to our team. I sincerely apologize for inconvenience that this has caused you. Sincerely, Ru….. Sat, 01/07/23 7:27 pm Certainly will write a review, the delay in getting results is really unacceptable. This sample was mailed back the day after I received it. I’ve had to make multiple adjustments to my xxxx dose without the help of results, making this a complete waste of money. You should make it clear that 3-5 day results are completely unrealistic as this doesn’t include shipping time with the slowest method possible, as well as a complete shutdown on weekends and holidays. Having all that info with your 3-5 day claim would be helpful. Me.... From: myLAB Customer Support Saturday, January 7, 2023 2:21 PM To: Me…… Subject: Re: Ticket #S9DDI: MLB# 2……. Sat, 01/07/23 7:20 pm Hello Me……., I am sorry to hear that you are cancelling your order with us since your kit has already been delivered. As per our cancellation policy, we can only refund orders within 24 hours of purchase as once a kit is assigned and delivered, we cannot accept returns for safety and regulatory reasons. However, you can use the kit anytime you'd like up to the expiration on the box (so you have plenty of time!). By keeping the kit, you can have yourself tested PRIVATELY after your treatment. Sincerely, Ru….. Sat, 01/07/23 9:41 am Thanks. How can I get a refund for a second kit that I purchased? This lag is far too long to be useful in my situation where I need to make treatment decisions. Me…… ________________________________ From: myLAB Customer Support Sent: Friday, January 6, 2023 7:50:23 PM To: Me…….. Subject: Re: Ticket #S…….. Sat, 01/07/23 12:50 am Hello Me…….., Thank you for reaching out to myLab Box Customer Support. I looked into your kit and I saw that you registered MLB# 2…… last December 21, 2022 @ 3:06 pm. Based on the tracking number from the return label of our kit, the package was shipped out on the 23rd of December and got delivered to the lab last December 30. Here is the tracking link for your package Since the lab received the samples last December 30, they already placed your samples in production. Due to the holiday on Jan 02, we promised results to be out in 3-5 business days therefore you should receive them anytime on Monday January 09. Please let us know if you need further assistance and we’d be happy to assist you. Regards, Ru…… Sat, 01/07/23 12:35 am Hello, can you please investigate why there are no results in a test you have had over 2 weeks? Thanks, Me……. December 21st 2022 Received By Lab

Complete scam. Their website promises 3 day shipping and 2 weeks later I still didn't receive it. Contacted support asking for a refund then 3 days later they shipped it and replied to me saying they've just shipped it and they can't issue a refund because it's been shipped. I've disputed the charge with my credit card company 4 times now and they keep siding with this scam of a company because the "product was received".

DO NOT DO IT- ACTUAL DOC VISIT COST LEST AND WAY FASTER 1. Paid 2 day shipping- got it 6 days later. Had to call on day 4 because I never got tracking, website did not show it as shipped 2. Mailed test back same day as received. It's now day 6, they still haven't got my test back. 3. It's estimated they will get my test on day 11 of this experience, and that I will then wait another 5 days for my results. 4. Waiting roughly 3 WEEKS for 1 test result? Not worth it for $100 5. Ended up going to the hospital, got tested and results 24 hours later for a 4th of the cost. 6. I've requested they cancel my lab test and give Mr a partial refund for lab testing I no longer need- they refuse. 7. The website still doesn't even show my order as being shipped. Doesn't show anything whatsoever. 8. Website is 100% a SCAM STAY AWAY STAY AWAY

I want to give this a zero so bad This company has put me in a complete depression you tell me my results are available. All I see is POSITIVE and the rest I N/A I reached out to find out why I have no range number to go by and was told they didn't know why that is weird.I said I'm aware and then she randomly gives a number of what was going to be on the paper. Where my issue comes in with this is that. How am I to trust that it really is positive or did you see positive and found a range numbe to give.my test was half complete due to blood droplets not being enough so whatever was given could not be enough to determine.When I mentioned this she told me just test again in 3-6months. That's unacceptable I'm going to my primary this was a major waste of my money time and sanity.I should have gone with reviews before jumping to shell out all this money to still feel like I didn't get a real answer. UPDATE:I WENT TO MY ACTUAL OBG AND WAS TOLD I DO NOT HAVE HERPES!!!! SOMETHING JUST DIDNT SIT RIGHT WITH ME SO AFTER I DID MY RETEST IT STILL DIDNT HAVE THE INDEX AND WAS TOLD OVER THE PHONE.WHICHVMY DOCTOR SAID SHOULD HAVE NEVER BEEN.IT SHOULD ALWAYS BE EMAILED WITH DOC WITH THE INDEX VALUE RANGE...I DIDNT KNOW I WAS NERVOUS.