myLAB BoxReviews of mylabbox.com

After waiting six days for my test results, I was repeatedly lied to via email, on the telephone, text message and on their messaging application via their website. Everyone I spoke to or chatted with assured me that I would get my test results by the end of the day. An hour before they closed I chose to call and they told me that my test results were in, but they could not send them via email until they are released. I asked the woman on the phone if she could see my test results and she told me she could see them but then she couldn’t tell me what they were and that she couldn’t email them to me because it’s a security risk if they’re not “released”. She reassured me again that they would be sent today. They never were sent and I got an email advertisement at 8pmCST, suggesting “why not make a doctors appointment?” There is no reason for multiple staff members to lie to me and then withhold my test results for absolutely no reason. For all my testing it was over $300 and I submitted it nine days ago and have zero results after waiting 6 days. WHY LIE to your customers??? Canceled my subscription- NEVER AGAIN!

If you are on the East coast, DO NOT use this service if you need to know your results fast. It took 1 week in the mail to get my specimen to their inconvenient location on the west coast. Now the lab has received it and it's been 4 days in their possession and I have yet to receive the results!!

Ordered a test from them last month. Registered the kit,Collected my samples and mailed it in. Received zero alerts as to return tracking. No updates or results. I have twice contacted their customer service and can get no information. I spent a lot of money on this kit and feel like I was scammed. And who knows where my blood sample is. Terrible customer service. I do not recommend using this company.

Awful. If what you’re looking for is time sensitive don’t waste your money. Go see a real doctor. Paid for 2 day shipping, never even received a notification of shipment/tracking number. 5 days later I inquire and it’s arriving in 6 days. They refunded the extra shipping fee. Fine. Submitted samples ASAP (we’re taking these tests for a reason, right?) and again no update. 10 (!) days go by, multiple requests for updates, 4 days later I’m told samples were received “outside of testing window” in spite of delivering them on time with their return label. I finally ask for refund as by this time I can’t wait around anymore. They tell me due to policy once samples are received no refunds. What? You didn’t even test anything and every error was on their end and I’m out $100+ ?? Total scam.

the worst home testing vendor I've tried. The turnaround time was terrible, it took a week longer than they shared in the description. Communication was TERRIBLE. They never updated me to let me know that my test was determined to be "invalid." I completed the test the way the instructions directed (I've done MANY home health tests) and my results were determined to be invalid. When I reached out to find out why my results were taking so long, they told me I needed to retest and that it would cost me an additional fee (after already paying +$100). Such a scam. Use another service, like Everlywell. At leas they verify the validity of your test before you mail it in (via photo). And if it is invalid, they send you a new kit for free.

I tried using their thyroid test. The email notifications are late. I didn’t receive a shipping notification until after I received the test. The directions were overly complicated. The test registration was confusing since the directions didn’t match what you receive. It didn’t show I’d registered the test until days later and there was no email confirmation. The test needed A LOT of blood! Then the best part, my test kit was rejected according to the website. Did I receive an email about it though or an explanation? Of course not and chat isn’t always available to try and find out why. This company is just trying to get your money! Use a real doctor or different testing company.

If you want to receive results, use a different company. I sent my samples out in September. I used the provided tracking information to follow where my sample was, I thought this was a great feature as these tests ARE sensitive. It arrived to the location on the provided labeled and was to be forwarded. 2 weeks pass. No update on that forward. I reached out to confirm the package had been lost and wanted documentation so I could request a replacement for the location I originally purchased the test. Instead of providing that with me, I was told it would be handled and MyLab would help me out. I reached out a couple of times after receiving no updates despite being promised prompt updates. A month of this, and in the end I was told to reach out to the original merchant. It took a MONTH to get what I originally requested, what should have not took more than a couple of days at the most. They lied to me and prolonged my results. I was able to get a free replacement from my original merchant, no thanks to MyLab. I sent the samples for the SECOND test out 2 months later after confirming the shipping label I was provided had the correct address. What do you know, it's "being forwarded" again. At this point, I have 0 trust in the samples reaching their final destination. Who knows if they'll even be good to run any tests on when (or if) they reach the laboratory. MyLab boasts results in 5-11 days. That's hilarious. What a waste of time, energy, and money. TLDR: Samples sent out in September, still not received in December. Customer service will lie to you under a facade of trying to help you. If you want to waste time, energy and money use this company; use anything else if you'd like to be spared. I have never had such terrible service, and it is so disappointing considering this company deals with such sensitive information.

Had to reach out to customer service for every single step. Ordered kit online and got a confirmation email that a MALE kit was being sent when I had written FEMALE on the form. The first call happened so that this could be corrected - no big deal at this point. Next, registering the kit should have been a simple process online, but the kit # wasn't recognized by the site, so I again had to reach out to customer service to get it registered, which turned a 1 minute process into a 20 minute process. A little annoyed at this point, especially because I planned to quickly collect my sample before work so that I could drop off the package on my way out. Finally, after sending the kit in and waiting 9 days, 7 of which were business days, I wrote an email requesting someone look into why I hadn't received my results when the box advertises results in 1-5 days. Got some complete crap response about how time was extended "because the lab doesn't operate on the weekends" (again - 7 of these days were business days, so.. okay??) and there was "a minor issue causing a delay". Thanks for that nothing burger of an explanation. Finally got my results the day after receiving that response, which makes me believe they had it waiting on a shelf until they received a complaint.